At the core of our operations, I specialize in strategy formulation, prioritization, and cultivating dynamic partnerships with key vendors essential for advancing Gateless products and capabilities. By orchestrating these collaborations, we amplify our market accessibility and value proposition, driving exponential growth in market share and revenue opportunities. Simultaneously, I engineer and execute comprehensive risk mitigation strategies, internally and externally, ensuring our operations remain resilient amidst evolving challenges. Additionally, I spearhead the development and meticulous oversight of compliance programs, meticulously aligning our practices with legal mandates, regulatory standards, and internal protocols. Through seamless coordination of internal and external compliance reviews, including annual assessments like SOC2, I uphold Gateless' commitment to regulatory compliance and operational excellence, safeguarding our reputation and fostering trust among stakeholders.

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Providing expert guidance and strategic counsel to clients, leveraging extensive experience and specialized knowledge.As a Senior Advisor, I orchestrate comprehensive strategies by crafting plans, conducting policy analyses, and fostering client success. I collaborate on research, design, and operational risk assessments to engineer robust solutions. Additionally, I architect business development plans for both private sector and non-profit clients, catalyzing growth and impact. Leading the deployment of large-scale technology projects, I transform possibilities into realities, ensuring innovation and progress.

Strategic Partner Integration is the primary liaison for all strategic partnerships, both internally and externally. We build strong partnerships to seamlessly integrate FormFree products and teams. Our role involves developing integration strategies, identifying key partners, and advocating for FormFree products with stakeholders. We collect partnership feedback, manage partnerships, and ensure compliance. Our aim is to help clients efficiently integrate FormFree mortgage origination products, achieving objectives like workflow optimization, revenue generation, and risk mitigation.

As the leader of strategic relationships and partnerships, I oversee corporate vendor relations, compliance, risk, and audit functions. Supported by esteemed legal counsel, external auditors, and stakeholder input, I ensure alignment with organizational objectives.My role includes developing and supervising our organization's strategic risk and compliance roadmap, conducting annual risk reviews with executive leadership and stakeholders, and delivering comprehensive board-level reporting on our endeavors.Within the Compliance Team, I foster collaboration, manage external audit partnerships, operational risk assessments, and internal quality assurance initiatives, ensuring adherence to regulatory and ethical requirements. Guiding cross-functional teams, I implement operational controls to mitigate risk while advancing our overarching vision.

In my previous role, I led the external audit team, ensuring meticulous risk assessments and timely delivery of requirements. Collaborating with cross-functional teams, I spearheaded internal and external audits, maintaining regulatory compliance. I also orchestrated successful completion of annual SOC2, Type II audits through effective coordination with internal teams and external auditors.As a leader in risk management and governance, I directed organizational risk reviews, partnering closely with leadership and external audit partners to proactively mitigate risks. I provided expert guidance on developing and executing the governance risk and compliance tool (GRC), aligning it with the company's risk and compliance roadmap. Additionally, I conducted ongoing internal and external risk assessments, ensuring thorough risk management practices and overseeing audit teams as necessary.In vendor management and risk mitigation, I oversaw vendor activities and relationships while ensuring robust third-party oversight. Leading cross-functional partners, I executed vendor due diligence requirements and managed escalated third-party risk issues. Moreover, I implemented metrics to drive enhanced processes for quality assurance across vendor operations.

In the Advisory Services Group, division within the Data & Analytics Division at Black Knight Financial Serviced. is responsible for the creation of customized solutions that involve portfolio performance and management for various institutions.As the leader in enterprise government sales and technology strategy, I orchestrated growth strategies aligned with client needs while collaborating with other divisions. Partnering with external technology firms, I identified lucrative business development opportunities within the government sector. At Black Knight, I spearheaded and directed government technology solutions and business development teams, targeting and nurturing relationships with U.S. financial regulatory agencies and government-sponsored entities. Tasked with developing and executing sales strategies for multimillion-dollar channels, I ensured the delivery of technology solutions meeting regulatory and market demands. My role encompassed managing federal, state, and investor relationships, crafting strategic business plans, and cultivating over 25 existing and 20 emerging client partnerships, delivering innovative data, analytics, and technology solutions.

In my capacity, I spearheaded investor and insurer performance alongside regulatory compliance, fostering relationships and ensuring excellence in audit and regulatory standards. Leading a team of seasoned project managers, I oversaw the analysis, implementation, and management of investor directives within mortgage servicing and default areas, driving operational efficiency and risk mitigation strategies. Additionally, I crafted strategic plans to enhance investor performance throughout the mortgage lifecycle and various lines of business, facilitating growth and optimization initiatives. Managing investor, state regulatory, and audit examinations, including those by HUD, VA, Fannie Mae, and Freddie Mac, I orchestrated internal exam management activities from preparation to remediation plan execution, ensuring rigorous compliance. Furthermore, I directed all change management activities related to investors and state regulatory requirements in mortgage servicing and default, ensuring seamless adaptation and alignment with evolving standards.

In my previous role, I spearheaded project management and business development endeavors, crafting a nationwide network comprising over 1,000 housing counseling agencies and thousands of individual counselors, alongside over 2,500 mortgage servicer users. I played a pivotal role in the design, development, and deployment of Homeowner Connect™, the nation's premier consumer-direct portal for distressed homeowners, aligning with the National Mortgage Settlement.As a relationship management enthusiast, I served as the primary senior liaison to a nationwide network of certified non-profit counseling agencies, consumer advocacy groups, financial institutions, key trade organizations, mortgage investors/insurers, and state and federal regulators involved with Hope LoanPort’s web-based technology. I devised and executed an impactful marketing plan and communication strategy, delivering exceptional customer service to stakeholders and homeowners in need. Additionally, I provided comprehensive training remotely and onsite, showcasing our product at numerous industry conferences.In the realm of regulatory compliance and government affairs, I championed industry efforts to implement technology-based solutions before federal, state, and local regulatory agencies governing mortgage lenders. Through cultivating critical government relationships, I facilitated support for state and federal government-funded programs, adoption by leading industry organizations, and recognition as the model technology platform for housing counselors and borrowers in the landmark National Mortgage Settlement. Serving as the organization's public relations liaison, I represented us before industry lobbying firms, Congressional staff, federal agencies, national advocates, and prominent trade organizations, including the HOPE NOW Alliance, the Housing Policy Council, Financial Services Roundtable, and Mortgage Bankers Association.

In my prior role, I operated as a senior project manager and business analyst, supporting various lines of business encompassing secondary marketing, retail mortgage, servicing & default, and risk/fraud teams. I spearheaded intricate projects spanning multiple business units and states, aligning with corporate-wide initiatives. Tasked with setting project objectives, priorities, and strategies, I delivered favorable outcomes, ensuring stakeholder satisfaction across all management tiers.I adeptly negotiated with external vendors through the procurement process, steadfast in meeting the expectations and requirements of both internal and external stakeholders. Throughout the entire project lifecycle, I meticulously planned and managed multiple projects, ensuring alignment with business objectives, project plans, and budgets, while effectively mitigating risks.My role extended to coordinating user acceptance testing, regression testing, and remediation activities, employing formal project management techniques to drive successful project outcomes.

In my previous role, I managed vital government relationships and drove brand recognition efforts in the industry. I chaired the HOPE NOW Unemployment Committee, fostering key relationships with entities like the Federal Reserve Bank of New York and the U.S. Department of Housing and Urban Development. Additionally, I co-chaired the HOPE NOW Alliance Mediation Committee, shaping mediation guidelines and influencing foreclosure policies.In marketing, communications, and public relations, I coordinated homeowner outreach events, delivering foreclosure alternative assistance and boosting response rates by over 20%. Leading a senior team, I provided face-to-face support to homeowners and orchestrated impactful marketing activities.In investor and regulatory compliance, I oversaw a team of over 25 staff, managing homeowner assistance requests and implementing investor programs. Additionally, I navigated highest-risk mortgage loans, fostering advocacy and executing foreclosure mediation programs alongside investor partnerships and government initiatives.

In my previous role, I spearheaded company-wide initiatives to enhance the new and used car expansion strategy, coordinating resources for state and store roll-outs. Leading subject matter experts, I managed the entire user-acceptance testing process and regression testing, ensuring a seamless launch of our proprietary technology platform. As a trusted corporate advisor, I facilitated effective communication of business requirements to programmers, driving the development of our sales, inventory, and finance platforms. Additionally, I developed and executed strategic plans for new store expansion, meticulously meeting timelines and deadlines. In government and industry relations, I conducted extensive research on state-level business and legal requirements, fostering critical relationships with state agencies, vendors, and trade associations. My leadership within the team responsible for launching new CarMax locations further solidified my role as a core leader in driving company growth.

In my role, I orchestrated a dynamic team overseeing accounts receivable, payable, and other financial accounts, ensuring accuracy and efficiency in our monthly close-out process and reconciliation activities. Beyond internal operations, I cultivated and managed relationships with third-party collection agencies, law firms, and repossession vendors, driving successful outcomes in credit card account collection. Implementing strategic account management approaches, I focused on minimizing losses while nurturing customer relationships. Additionally, I led a high-performing default management team, navigating post-charge off debt recovery initiatives with precision and effectiveness.

Account Manager, First North American National Bank (FNANB)