I am a senior level manager with extensive hospitality management experience. My attention to detail, customer service, and employee development skills are key factors in my ability to continually exceed revenue goals, reduce costs, and increase guest overall satisfaction. I strive to create a professional and pleasant work environment for my team but will not hesitate to make necessary personnel changes to improve hotel performance. Throughout my career, I have been recognized for leading hotels to top level scores for outstanding guest service and quality assurance. I have a hands on management style which enables me to focus on both the guests experience and how my team is delivering efficient customer service.Specialty areas include: Food and Beverage Operation, Resort Management, Employee Motivation, P&L Analysis, Training and Development, Guest Satisfaction, Problem Resolution, Forecasting, Task Force, Budget and Resource Allocation, Profitability, Quality Assurance.
Listed skills include Hotels, Food And Beverage, Hospitality, Management, and 14 others.