Begie Ian Rivera Email & Phone Number

• External NOC Engineer under Client's Site-Reliability Engineering Department.• Proficient in monitoring and troubleshooting Kubernetes, AWS and Azure Resources, ensuring high availability and performance.• Proficient in managing and declaring incidents, ensuring seamless communication and documentation throughout incident lifecycle.• Collaborative partner to Senior SRE, DevOps Engineer, Software Engineering, and Engineering Management teams, working together to resolve incidents efficiently.• Proficient in escalating complex alerts to SRE, DevOps Engineer Team for advanced troubleshooting, ensuring timely resolution of critical issues.• Actively involved in enhancing monitoring, alerting, and remediation solutions by collaborating with SRE and DevOps Engineering teams to implement best practices and innovative strategies.

Imus, Calabarzon, Philippines

• Monitoring Server and Network Infrastructure's health, perform troubleshooting and escalating alerts to the next level of Engineers (Systems, Network and Cloud) for advance troubleshooting.• Validating the alert and escalating to appropriate IT technicians to have the issue investigated further.• Monitoring the ticket queue for incoming service requests and respond/resolve issues as required.• Proactively providing server and network health checks to Incident Managers.• Generating periodic reports of server and network performance, provide metrics (internal and/or customer-facing) to management as requested related to their performance.• Engaging in regular network troubleshooting activities and resolving network connectivity issues.• Providing analysis through the monitoring systems to proactively identify network issues.• Execute established procedures as it relates to event, incident, and change management.

Imus, Calabarzon, Philippines

• Troubleshooting Specialist for Etsy.• Analyzing Bugs that will be reported to the Clients and Software Engineering Team.• Managing incident reports.• Providing Troubleshooting assistance for Etsy Website and Etsy Mobile Apps (Buy on Etsy and Sell on Etsy) issues.• Providing Tier 2 Technical Assistance to Tier 1 supports.• Conducting Data Analysis that will be provided to the Management and Clients as insights.• Providing trainings for basic troubleshooting, identifying known issues and proper escalations.• Blocking IP Addresses of Spamming Members to lessen the Tier 1’s queue.