Reports to the Director of Faculty Practice, the Practice Manager is responsible to oversee the day-to-day operations of one site related to patient care, quality assurance, policy and procedure, compliance, human resources, revenue cycle, and operations.• Ensure efficiency of scheduling, registration, and provider clinical template through active analysis of operations. • Generate, review and troubleshoot weekly reports to including but not limited to missing charges, pending appointments. • Monitors all front-end transaction activities and communicates any collection issues. Assist with billing questions and/or directs patients accordingly for assistance. • Coordinates and monitors EHR systems scanning. Review and process patient medical records requests. Assist clinicians with EHR questions/issues. • Ensure appropriate charge capture and timely payments are reviewed. • Works closely with the clinicians on a daily basis, as needed to facilitate workflow and patient care. • Orders and maintain office supplies for the sites. • Manages staff time, hiring staff evaluations, and disciplinary actions.• Quarterly review and reconcile credit cards on file to ensure compliance. • Attends monthly HR, clinical, and managers' meetings. • Conforms to all applicable HIPAA and safety guidelines. Maintains patient and practice confidentiality.• Administrative duties including telecommunication, IT assistance, volunteer credentialing, Travel expenses, etc. • Perform any additional duties as designated by the directors and/or practice clinical director.• Strong strategic planning and implementation skills; ability to communicate effectively; superior communications, written, and interpersonal skills.A strategic thinker with strong proven leadership capabilities; with a track record of partnership development (business to business and client to client). Self-motivated and able to effectively prioritize and implement multiple priorities in a cross-functional team.

• Manage the A/R team that caters to multiple outpatient offices and hospitals located in Alabama, Georgia, Indiana, Kentucky, Ohio and West Virginia. • Responsible for the direction and supervision of the Operations Team Lead who oversee the Revenue Cycle team including Charge Entry, EDI, Billing, Payment Posting, Accounts Receivable Management and third-party revenue cycle vendors. • Resolve critical and complex charge, billing, payment posting and account receivable issues.• Analyze performance metrics and quality audit results by staff and vendor partners, to ensure client contractual obligations are being met, as well as maintaining high quality and performance throughout the AR department. • Review daily, weekly and monthly key metrics to identify trends or areas of focus. Implement and drive these resolutions within my assigned clients.• Participate in the design, implementation and management of process improvements to improve all of revenue cycle performance. • Act as the point of contact for my assigned client escalations. Maintain high standard of customer service with regards to client relationships. Take steps to ensure that the staff understands this goal and supports it at all times. • Lead, coach, develop, and retain high-performance, passionate company employees, developing and implementing training programs to increase staff productivity where appropriate. • Participate in the recruitment process, review and manage performance providing coaching, training and corrective action where needed.• Ensure compliance with all relevant regulations, standards, and laws.• Assist with any other projects as assigned by the Operations Manager.

• Responsible for overseeing the staff and confirming visit is financial secured prior to patient’s arrival for all appointments.The Authorization Supervisor is responsible for making sure the staff is completing the pre-registration, insurance eligibility & benefits verification, EMR, and obtaining referral/authorization to secure all accounts.Responsible for ensuring staff are properly trained & are meeting expectations. • Organize and direct staff to maximize efficiency of operations.Assists with the evaluation of ongoing operations and programs on a regular basis. • Provide support and supervisory support for the IV unit. • Promote staff professionalism through personal example and ensure customer service orientation is maintained in interactions with patients, physicians, department staff, & external organizations.• Monitor the quality of work performed & provide feedback. • Evaluate staff performance and takes corrective personnel action utilizing appropriate HR policies & procedures.• Develop procedures, work practices designed to assure accurate and complete demographic and insurance data to maximize accounts receivable performance & overall collection activities. • Maintain a thorough working knowledge of all aspects of billing and policies updates for commercial, managed care & government payers.• Stay appraised of batch & electronic insurance eligibility & benefits verification tools to increase collection efficiency.• Detailed working knowledge of systems and reports that can be generated to assist in determining staffing requirements and staff performance to the Unit Director/Manager.• Perform other job duties as required and assigned including, but not limited to, job functions in the area of insurance verification.• Prepare appropriate reports for departments to increase knowledge of relationship between charge behavior, billing flow, and reimbursement.• Conform to all applicable HIPAA, Billing Compliance, safety policies & guidelines.

• Assisted in concept development process generated by DNA National Marketing & Hispanic Agency. • Lead USC local team in the recruitment process to find A-list facilitators.• Managed the local planning, implementation & evaluation (monitor success)in California of all Hispanic off/on premise programs and promotional concepts developed by the Brand & Commercial Teams for Jose Cuervo,Don Julio,Crown Royal,Smirnoff,Captain Morgan,Dulceda & Tattoo.• Maintained well-organized inventories of POS promotional materials to support targeted program activities.• Communicated & worked with appropriate Event Mngrs.(USC) to ensure proper implementation of promotional programs statewide. • Established relationships with key on & off-premise Ethnic accounts in the Hispanic market statewide in CA.• Lead/Coordinated USC local team in the administrative process of event tracking/evaluation forms,sales sheets & road check conciliations.• Worked with CA’s Multicultural Marketing Team in developing the annual calendar of trade activity for Hispanic, LGBT & AFAM markets.• Developed a plan of community sponsorships targeting Hispanics by making the best use of local assigned budget for assigned brands.• Analyzed and assisted local sponsorships requests targeted to Hispanics,LGBT & AFAM markets.• Implemented the necessary support for each authorized event(VIP Bar,Signage,Menus,Bar Décor,Brand Mentions, etc based on the event’s KPI’s set by CA Cluster).• Kept management informed on customer activities, sales trends & competitive activity in the territory.• Worked with CA’s Multicultural Marketing Team in the analysis of all media initiatives targeted to Hispanics,LGBT and AFAM markets. • Produced locally any tactical POS materials needed for events (vertical banners,gobo lights,drink menus,etc not developed by Nat'l Marketing/Agency). • Analyzed sales info. of Hispanic official account list & present monthly report with next steps, recommendations to DIAGEO/NA & Distributor.

• Created methods to improve production, the quality of product, and equipment performance.• Adjusted and prioritized work procedures to meet strict production deadlines for toy orders while ensuring the smooth flow of materials, parts, and assemblies throughout departments.• As a member of the creative department, designed and developed new concepts for children’s toys.