Begoña Martín Maestro Email & Phone Number

Madrid, Es

Madrid, Community Of Madrid, Spain

Spain

An International company specialized in Financial products with presence in 7 countries. - Creation of a proyect to establish them as a Payment Institution and as an E-money operator. - Document process to follow to obtain both PI and E-Money liscense. - Establish procedures to register customers remotely to comply with KYC regulations. - Optimize their current agent network. - Ensure 100% compliance with their existing processes to comply with AML regulations.

Madrid Area, Spain

Orwell Group (ipagoo) is a Payment Institution company that created a unique Pan-European payment platform to facilitate B2B and P2P payments for all 28 EU countries without the traditional boundaries in the conventional banking structures.• Tele-Sales to potential new customers, both individuals and corporations.• Produced from scratch a Customer Service Manual for Call Centers in Paris, London and Rome.• Created weekly and monthly Sales reports for CEO and upper management at Orwell HQ.• Responsible for sales in Spain.• Established guidelines and sales-scripts for Cold Calls.

Madrid Area, Spain

Global Exchange is a company specializing in Foreign Exchange services with a network of over 140 offices in 45 different international airports in 14 countries. In 2013, they were awarded the tender at Madrid´s T4, taking over for American Express.• Responsible for 22 employees at 4 different offices.• Overlooked all operational procedures, including compliance, customer service and sales.• Applied my experience to obtain higher per ticket sales.

Madrid Area, Spain

• Responsible for the training of all employees. • Generated all documentation for the correct set up of shifts, training, onboarding procedures and operational tasks for all employees. • Accountable for the profit and loss of each individual branch. • Received awards for exceptional work ethics. • Completed all Bank of Spain requirements related to Counterfeit Currency Detection. • Assisted in employee recruitment, price adjustments and reporting to upper management. • Directly responsible for all foreign exchange transactions in our offices.