Marketing: Utilizing a blend of creativity and analytical prowess, I design and execute marketing campaigns that resonate with target audiences, elevating brand presence and customer engagement.Credentialing: I ensure meticulous adherence to industry standards, managing credentialing processes to maintain compliance and facilitate the seamless integration of qualified professionals.

Membership Development and Website Lead | New Mexico Association for Behavior Analysis (NMABA)I am currently spearheading the development of NMABA's membership website, focusing on creating a robust and user-friendly platform that will serve as the cornerstone for our association's future growth. My role involves designing the structure, organizing resources, and ensuring that the site is in Phase 1 by end of the year.

Mission Statement:At Unique Minds Training Center, we are pioneering an educational project that intertwines our expertise and passion for learning. As instructional designers, training and development specialists, and Organizational Behavior Management (OBM) experts, we are committed to delivering educational excellence and innovation. Our mission is to develop and present high-quality CEUs, ensuring they meet BACB standards, and to support the continuous professional growth of our community. Through collaboration we aim to set new benchmarks in ABA training and education.

As the Credentialing Specialist, my primary responsibility is to ensure the collection and submission of necessary credentialing documents to the third-party administrator, while maintaining their validity. Key duties encompass:Compiling and accurately maintaining up-to-date data for all providers within the organization.Completing provider enrollment applications and submitting necessary credentialing and re-credentialing requests as required.Verifying the credentialing status of new employees through third-party sources and diligently following up on pending applications.Keeping copies of current state licenses, certificates, and other essential credentialing documents for all providers on file.Tracking and monitoring the expiration dates of licenses and certifications for all providers, ensuring timely renewals.Maintaining CAQH profiles to facilitate insurance companies' verification of our providers' contracts, licenses, educational background, and historical information.In this role, I am committed to streamlining and managing the credentialing process, ensuring that all providers meet the necessary requirements to deliver high-quality services. By meticulously organizing and verifying documentation, I support the smooth operation of the credentialing process while upholding compliance with regulatory standards.

I am a marketing and branding professional who prioritizes achieving tangible results. My track record demonstrates success in strengthening product branding initiatives and maximizing community outreach. Through the development of impactful communication campaigns, promotional materials, and market intelligence databases, I have significantly enhanced brand visibility across multiple markets.One of my notable strengths is devising comprehensive data collection processes and procedures, such as surveys, polls, and questionnaires. By actively seeking consumer opinions and collaborating with cross-functional marketing teams, I have gained valuable insights that inform effective marketing strategies and drive impactful campaigns.I am recognized for my ability to create innovative and unique product branding strategies that resonate with target audiences. By aligning actions with social media, public relations, and internal teams, I have successfully executed product introductions that increased market presence and drove customer engagement.Throughout my career, I have implemented strategies to develop and expand existing client bases. By effectively managing comprehensive marketing strategies, I consistently promote success and achieve measurable results. I possess skills in resource allocation management, relationship building, and cost estimation, ensuring optimal utilization of marketing budgets while driving impactful campaigns.Furthermore, I bring a diverse range of experience in talent acquisition, marketing, communication, and provider networking. My expertise spans Marketing Management, Digital Strategy, Event Marketing, media buying, Client/Customer Experience, and Digital Advertising.

As a self-employed professional in Business Consulting, Marketing, ABA Billing, and ABA Credentialing, I aim to contribute to the success of organizations by utilizing my diverse expertise. My primary focus is on promoting healthy behavior changes and making a positive impact on both individuals and businesses.In my consulting role, I provide comprehensive services to organizations, offering strategic guidance and practical insights to optimize their operations and foster sustainable growth. This includes developing effective business strategies, streamlining processes, and implementing innovative solutions. I thrive on helping businesses navigate challenges and capitalize on opportunities.Marketing is another area where I excel. With a combination of creativity and analytical skills, I design and execute customized marketing campaigns that effectively target and engage the desired audience. From crafting compelling messaging and creating marketing materials to implementing digital strategies and analyzing campaign performance, I am dedicated to enhancing brand awareness, acquiring customers, and improving overall marketing effectiveness.Furthermore, I have extensive experience in credentialing, ensuring that organizations and individuals meet the necessary qualifications and requirements in their respective fields. By paying meticulous attention to detail, I streamline credentialing processes, maintain compliance, and facilitate the efficient onboarding of qualified professionals.As a self-employed professional, I am fueled by a passion for healthy behavior changes and ABA Therapy. I work closely with clients, providing guidance and support to help them achieve their business goals.

As an experienced ABA Client Relations Manager, my focus is on creating the best possible match between families, children, and caregivers involved in ABA therapy. Client satisfaction is paramount to me, and I strive to ensure that all our clients receive exceptional care and support.In my role, I conduct regular check-up calls with parents and families, providing training in schools as needed. I also offer insurance support, manage client intake, and oversee case management to ensure smooth operations and efficient processes.A key aspect of my responsibilities is identifying and onboarding talented caregivers who can deliver outstanding care. I actively seek individuals who possess the necessary skills and qualities. Moreover, I provide company-wide training to equip all caregivers with the knowledge and resources they need for success.As part of my work in Account Management, I manage outreach efforts and support campaign activities. This includes organizing networking events, tracking campaign progress, and ensuring successful completion of tasks. I utilize various software platforms like CentralReach, BehaviorSoft, Rethink, Clickup.com, Salesforce, and CRM systems to manage and audit client data, ensuring accuracy and performing routine maintenance.Additionally, I compile quarterly data to identify industry trends and gather insights that can enhance our services. I also generate monthly billing reports to ensure transparency and efficiency in financial processes.To promote a culture of continuous improvement, I document and review workflows and departmental processes. This helps maintain accuracy, transparency, and ensures that staff members have access to a comprehensive knowledge base.

As a Clinical Associate Registered Behavior Technician, my primary responsibility was to provide targeted behavioral intervention to children with autism. This role was integral to our mission of delivering specialized educational services. I worked closely under the supervision of Board Certified Behavior Analysts (BCBAs) to implement individualized Applied Behavior Analysis (ABA) therapy programs. These programs were designed to enhance the developmental, social, and communication skills of each child.In my daily duties, I engaged directly with the children in one-on-one or group settings, applying behavior-analytic techniques to teach new skills and reduce challenging behaviors. I was responsible for accurately collecting and analyzing behavioral data, which was crucial for assessing the progress of each child and adjusting their treatment plans as necessary.Additionally, I played a key role in collaborating with educational professionals and caregivers. This involved sharing insights about the child’s progress, discussing strategies, and providing guidance on how to reinforce the skills learned during therapy in other environments, such as at home or in school.Regular professional development and adherence to ethical guidelines were also central to my role, ensuring that I stayed current with best practices in ABA therapy and exceptional student education

Documentation: Rigorously maintain comprehensive and accurate records, streamlining documentation protocols to enhance operational efficiency. My approach ensures that all client interactions and therapy sessions are tracked systematically, providing clear and actionable insights for continuous improvement and accountability.Training & Development: I champion a culture of continuous professional growth, developing and implementing innovative training programs that enhance the skills of our ABA therapists. By leveraging cutting-edge educational technology, I strive to foster an environment where knowledge is shared, best practices are adopted, and all team members are empowered to excel in providing exceptional ABA therapy services.

As an Operations Director, my goal is to contribute to the success and growth of the organization by leveraging my experience in driving operational excellence. I prioritize optimizing processes, maximizing efficiency, and fostering a high-performance culture to consistently deliver exceptional results.In my role, I oversee and manage various operational aspects to ensure smooth execution of key functions. This includes handling client opportunities, onboarding, and transaction management, always striving to provide outstanding service to our valued clients.One of my areas of expertise lies in talent acquisition. I actively seek out and recruit top-tier professionals who align with our values and possess the necessary skills. By building high-performing teams, we consistently exceed expectations and contribute to our organization's growth and success.I also take the lead in supporting the Account Management function, where I drive outreach efforts and provide campaign support. This involves organizing marketing strategies, tracking campaign progress, and ensuring successful project completion. Through effective management of software platforms like Salesforce, CRM systems, and project management tools like Monday.com, I optimize data auditing, analysis, and routine maintenance processes.To stay ahead of industry trends and maintain a competitive edge, I compile quarterly data and generate insightful reports that offer valuable insights into market dynamics. This allows me to make informed decisions and drive strategic initiatives.As an Operations Director, I recognize the importance of documentation and process review. I diligently document workflows and departmental processes, fostering accuracy, transparency, and a knowledge-sharing environment that empowers the entire team.

An RBT (Registered Behavior Technician) works under the close, ongoing supervision of a Board Certified Behavior Analyst (BCBA) or a similarly qualified professional. The RBT's role is to provide direct implementation of behavior-analytic services to individuals with Autism Spectrum Disorders (ASD) or other developmental disorders. This implementation is based on treatment plans developed by the supervising BCBA.The duties of an RBT include:- Delivering Applied Behavior Analysis (ABA) therapy in various settings (e.g., clinics, schools, homes).- Collecting data on clients' behavior during therapy sessions.- Assisting in the assessment of behavioral skills and challenges.- Communicating with caregivers and other professionals about client progress and challenges.- Participating in team meetings- Following ethical guidelines and maintaining client confidentiality.- Engaging in continuous professional development and supervision activities.The role requires certification as an RBT through the Behavior Analyst Certification Board (BACB), which includes completing a 40-hour training, passing a competency assessment, and successfully passing the RBT examination. Continuous adherence to the RBT ethics code is also required for maintaining certification.

As an RBT Mentor with experience in the field, my main focus is on providing guidance and support to new Registered Behavior Technicians (RBTs). I aim to help them develop the necessary skills and knowledge to deliver quality ABA services to children, teenagers, and young adults.Throughout my work in various settings, including clients' homes, schools, and community environments, I have gained valuable experience in ABA therapy. I have had the privilege of working with individuals across different functioning levels, addressing developmental delays and maladaptive behaviors. This experience allows me to model effective interaction strategies and reinforce positive behaviors.In my role as an RBT Mentor, I take care to collect and analyze onboarding data accurately to track progress. I offer constructive feedback and suggestions to RBTs based on their initial session interactions with me. By working closely with them, I provide guidance, teaching, and mentorship. Our focus is on reducing problem behavior, promoting independence, and facilitating successful learning for clients. I also emphasize the importance of thorough data collection and progress notes, collaborating with RBTs, families, and caregivers to ensure program fidelity.One of my key responsibilities as an RBT Mentor is to motivate and engage new RBTs in activities that facilitate learning and skill development.Furthermore, I emphasize documenting data and collecting behavioral information for further analysis and intervention. This enables us to gain a comprehensive understanding of clients' progress and informs future strategies.

I am a dedicated and passionate Registered Behavior Technician (RBT) with a strong commitment to providing exceptional ABA services to children, teenagers, and young adults. Throughout my experience, I have had the opportunity to work in various settings, including clients' homes, VPK programs, community settings, and clinics.In clients' homes, I have had the privilege of working closely with families to implement skill acquisition and behavior reduction plans. I have provided support and guidance to help individuals reach their goals and develop new skills.In VPK programs, I have worked collaboratively with educators to create a positive learning environment for children. By implementing behavior intervention plans and utilizing ABA strategies, I have contributed to the success and growth of the students.In community settings, I have supported individuals in applying their learned skills in real-life situations. By promoting generalization and community integration, I have helped individuals transfer their skills to various environments.In clinics, I have worked alongside a team of professionals to deliver comprehensive ABA services. I have contributed to assessments, behavior plans, and therapy sessions to ensure the best possible outcomes for clients.Throughout these settings, I have collected data accurately to track progress and provided feedback and suggestions to support individualized intervention plans. I have collaborated with families, educators, and other professionals to create a cohesive and effective support system for clients.My passion for providing quality ABA services and making a positive impact drives me to continually learn and grow in my role as an RBT.

My goal is to create enthusiasm and excitement surrounding Apple products while providing customized solutions tailored to each customer's needs. I believe in offering the right products and complete service that align with the customer's requirements, daily activities, and personal passions.With strong communication, time management, and training skills, I am able to deliver an exceptional customer journey by prioritizing great customer service, personalized training, and continuous personal development. I place emphasis on conducting mini-training sessions and assisting with the setup of Apple devices for individuals with developmental delays.Apple has provided me with a solid foundation of skills that have propelled me into my professional career. Integrity and trust are at the forefront of my approach, and I continuously strive for personal development. I am adept at learning on the fly, managing my time effectively, and solving problems to ensure the best possible outcomes for my customers.

I am passionate about creating excitement around Apple products and providing exceptional customer service. With strong communication, time management, and training skills, I prioritize delivering an outstanding customer journey.In my role, I have fostered relationships with various teams within the organization, including product support staff, technical personnel, sales leaders, the finance team, and executives. These connections have allowed me to transform and strengthen business processes, resulting in a seamless and enjoyable customer experience.I have maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges, enabling me to provide speedy and accurate service to each customer. Additionally, I have mentored junior team members and managed employee relationships, supporting their growth and development.As a leader in customer service, I have implemented strategies to enhance Customer Satisfaction Index levels and achieve service objectives set by the manufacturer. I provide detailed monthly departmental reports and updates to senior management, ensuring effective communication and transparency.Throughout my career, I have also been involved in projects such as improving productivity, managing monetary transactions, and contributing to business meetings, live demos, presentations, and training sessions. I have successfully assigned projects and distributed tasks to team members based on their areas of expertise, ensuring a smooth workflow and efficient project completion.Apple has played a significant role in preparing me for my professional career, emphasizing values such as integrity, trust, personal development, learning on the fly, and effective time management. These skills have propelled me forward and enabled me to excel in my role.

Strengthened product branding initiatives and coordinated effective marketing campaigns.Recruited, hired, and trained employees for the marketing departmentMitigated workflow downtime, accurately scheduling enterprise service installation completion.Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.Recruited and trained new employees to meet job requirements.Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.Coached staff on strategies to enhance performance and improve customer relations.Demonstrated excellent communication skills in resolving product and consumer complaints.Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.Delegated work to staff, setting priorities and goals.Generated repeat business by responding to customer concerns with friendly and knowledgeable service.Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.Led a team of 9 professionals with 4 direct reports.Mitigated learning hurdles and instructed Sales Ambassadors in problem-solving, social skills, and decision-making through the implementation of proprietary learning aids and training methods.

Followed up with clients after installations to assess quality service and customer satisfaction.Answered product questions with up-to-date knowledge of sales and promotions.Created and implemented store displays, promoting sales and growth.Developed key customer relationships to increase sales.Maintained consistent visual merchandising standards to highlight product features, attract customers, and boost sales.Replenished product stock to maintain appropriate levels and meet expected sales demands.Promoted the Swarovski Club products by educating customers and prospects about offerings.Monitored sales activity and assessed customer satisfaction with purchases.Took high-quality photographs of products to support social media campaigns.

Recommended customized solutions, based on requests, needs, and benefits of the LUSH Handmade product line. Placed orders and answering customer questions in person, through email, and over the phone to maximize customer service.Fostered relationships with customers to expand customer base and retain business.Maintained consistent visual merchandising standards to highlight product features, attract customers, and boost sales.Managed client marketing strategies and product promotion campaigns.Created product promotion plans and marketing initiatives to increase brand awareness.Managed social media platforms and utilized metrics to increase engagement and campaign performance.

Creating Moments that matter for everyone!Accommodated guests with children and special needs to promote a comfortable dining experience.Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff on specific guest needs.Maintained close communication with clients to mitigate service issues.Coordinated vendors, timelines, and budgets for events.Organized venues, budgets, guest lists, catering and event timelines.Attended and participated in industry events.Assessed event success and identify improvement areas through client feedback.Organized corporate luncheons, dinners, conferences, and special events.Selected décor and event materials fitting clients' requests and vision.

Created a positive guest experience by listening to guest needs and recommending options to meet requests.Trained and acclimated new servers to the restaurant's culture and operations.Managed tables throughout the dining room to execute service at the highest level.Maintained thorough knowledge of menu to describe dining options.Cleared dishes from tables during and after meal service to maintain a clean dining area.Leveraged proper serving etiquette to promote an inviting dining atmosphere.Greeted customers, answered questions, and recommended specials to increase profits.Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.Provided exceptional service to a high volume of daily customers.

Evaluated patients' medical status and monitored vital signs during transit.Conducted equipment inspections and vehicle checks in adherence to required maintenance schedules.Rendered direct patient care by stabilizing patients and determining the course of action based on triage.Reviewed inventory levels prior to the shift and restocked the ambulance to prepare for service.Developed strong rapport with other medical professionals to foster quality and efficient patient care.Documented calls in reports detailing the incident type and course of treatment.Demonstrated dedication to providing quality care through continued training and education.Performed CPR and used a cardiac defibrillator to revive patients in cardiac arrest or arrhythmia.Assessed emergency situations and prioritized medical care for patients.Explained to conscious patients steps involved in medical evaluations and the need for possible hospital transport.Monitored patients from the scene to hospital transfer while conducting in-transit care.

Ridealongs, Documented calls in reports detailing the incident type and course of treatment.Rendered direct patient care by stabilizing patients and determining the course of action based on triage.Observed and assessed incident scenes to maintain the safety of first responders.Delivered emergency care to individuals involved in motor vehicle accidents, falls and other incidents to provide time-sensitive management of acute illness or injury.

WorldEvolve "We" had all the right components (Dissolved in 2019)WeBehaveWeCommunityWePortalWeTrainWeLearning CenterTraining and Development: Participated in a structured training program covering key aspects of ABA therapy, including behavior reinforcement, data collection, and implementation of treatment plans under the supervision of a Board Certified Behavior Analyst (BCBA).Collaborative Learning: Learned alongside experienced RBTs and BCBAs, gaining insights into practical applications of ABA principles in a clinical setting.Client Interaction: Engaged in supervised sessions with clients, applying learned techniques in real-world scenarios, fostering an understanding of diverse client needs and behavior modification strategies.Documentation and Reporting: Accurately trained in documenting client progress and session details, adhering to ethical and professional standards set by the Behavior Analyst Certification Board (BACB).Professional Growth: Developed a foundational understanding of ABA therapy principles, enhancing my ability to support individuals with autism and related disorders effectively.Key Achievements: Completed the 20-hour RBT training curriculum, demonstrating proficiency in ABA Data Collection, therapy techniques, and ethical practices.Developed essential skills in behavior analysis and intervention, laying a strong foundation for future career advancement in the field of ABA therapy.

Inventory Management, Literature FulfillmentDistributor Sales TrainingStock Checks, Logistics, Order Entry and EDIBids, Quotes PricingProduction, and LogisticsProduct Cut Sheets for Bids and BuysCoordinate Job Quotations with distributors and Outside Sales -TeamTerritory Account ManagementRGAs and CreditsDistributor Trade Shows, Joint Sales CallsProvide Samples for distribution

Provided support to the pricing department by developing, recommending, and implementing pricing strategiesPositioned received, reviewed, processed, and set rates that met customer needs along with market management objectives.Communicated with vendors to set up long-term discounts and special vendor deals.Generated new business by reaching out to prospective clients by e-mail, telemarketing, and presenting at trade shows nationwide.Worked closely with sales teams to assess profit margins and adjust items and categories.Analyzed rates and summarized findings in regular reports to management.

Handled high volume sales with cash, credit, and gift card transactions, balancing cash drawer at end of shift with a 100% accuracy rate.Increased store sales by cross-selling complementary items.Greeted guests promptly with a positive attitude and asked open-ended questions to better understand shopping needs.Analyzed business trends to determine shortfalls and develop performance improvement plans.Improved profitability by executing daily, weekly and monthly floor plan changes.Mentored employees and instructed them on the management of complicated sales, complex issues, and difficult customers.Motivated higher sales through incentives, reward-based programs, and positive reinforcement of good sales practices.Compiled inventory lists and worked with vendors for product pricing and special orders.Monitored team sales targets and addressed deficiencies.

Greeted everyone, identified the issue needing to be resolved, and then escalated accordinglyData management and profiling.Developed administrative processes to achieve organizational objectives and improve office efficiency.Composed correspondence, reports, and meeting notes.Managed inventory to ensure all supplies were in stock and within budget.Greeted visitors or callers daily to handle questions or direct them to appropriate staff.Answered phones to direct callers, scheduled appointments, and provide general office information.Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.Obtained scanned records and uploaded them to the database.Answered and routed telephone calls and took messages.Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.Processed financial documents, contracts, expense reports, and invoices.