Estefania G. Email & Phone Number

In my role within the Finance department, I managed payment processes utilizing SAP and various banking systems, including DB, HSBC, BNP, BOA, Riyad, Straight2Bank, Santander, and Sabadell. My responsibilities encompassed disbursing payments to entities across Europe and the Middle East, such as customers, distributors, and employees, as well as overseeing bill payments.I efficiently utilized AP Share to handle manual requests, ensuring accuracy by meticulously verifying bank details, currencies, and obtaining necessary approvals from approvers and controllers. I processed a wide range of transactions, including payments, refunds, direct debits, and rejections, adhering to established protocols.Furthermore, I took a proactive approach to maintaining and updating job aids to ensure colleagues had the most current and accurate information. I navigated compliance requirements by effectively managing embargoes and successfully transmitted forecasts to the Treasury department, contributing to seamless financial operations.

Responsible for meticulously managing supplier account balances to identify and rectify outstanding debts. Proficiently gathered essential information to calculate accounts receivable, ensuring accurate invoicing. Managed the end-to-end invoicing process, including issuing and dispatching invoices to clients. Utilized SAGE X3 software for efficient financial operations, handling online payment verification for credibility. Additionally, played a pivotal role in sending timely payment reminders and meticulously updating accounting records with new payments to maintain accurate financial documentation.

In the Administration and Finance Department, conducted comprehensive re-invoicing procedures for all subsidiaries (approximately 90), efficiently managing transfers within the SAP system. Prepared accurate debit and credit notes for the Accounting department and compiled a detailed monthly report encompassing warehouse operations. Additionally, maintained precise records of departmental expenses, property costs, and office supplies. Played a key role in organizing documentation for appraisals and meticulously managed asset documentation for audit purposes, ensuring compliance and accuracy. Proficiently utilized software including Excel, SAP, BI, and Citrix to streamline processes and enhance overall efficiency.

During my internship at Onyx Brand, I specialized in insurance sales, tailoring various policies to meet individual needs. Conducted comprehensive risk assessments to accurately evaluate potential policyholders' risk levels. Proficiently calculated policy fees and offered flexible payment solutions to enhance customer satisfaction. Engaged in thorough budget and coverage reviews with clients, ensuring they had a clear understanding of their policies. Additionally, handled a spectrum of essential administrative tasks including policy cancellations, modifications, portfolio defenses, refunds, and claims processing, optimizing customer service and operational efficiency.

Contributed to the operations of an online travel agency, utilizing Ozone, Easiware, and Amadeus systems to facilitate seamless customer service. Managed a range of responsibilities including receiving customer calls, establishing and maintaining relationships with suppliers, hotels, airlines, and transfer services. Demonstrated proficiency in business management within the travel industry, ensuring streamlined operations and customer satisfaction. Complemented these tasks with social media management, strategizing and executing sales initiatives, and overseeing the agency's presence on Twitter and Facebook to drive engagement and sales.

Intermediate Course

Bachelor Of Business Administration - Bba