Senior Operations Manager
Current* Oversaw the formation of the company's first Operation Department of Holding as a development project, bringing together 16 employees from the Finance, Legal, Facility, HR, Security, and Events departments. This led to a 40% boost in team optimization.* Establishing an Excellence Centre under the guidance of a PMI-certified expert through two internship programs at two separate company branches.* Determining the company's traditional processes (as is) to develop process improvement guidelines (to be) for the New Operation Department, as well as crucial strategic papers for each segment of the Holding (Main Workflow, Organisation charts, Business Canvas, and Value Chain...)* Keeping an eye on, spotting, and swiftly fixing operational problems, which led to a 20% increase in satisfaction scores.
