Behnaz Shabro Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

On Feb 2012 I joined Integrated Technology Services (Linfox) as a Technical Business Analyst with a complete accountability to analyse and consolidate information to develop business cases to achieve business objectives while working with key stakeholders to identify business values and priorities. I serve as liaison between business and technical teams while mitigating risks and improving client retention rates. The following are the highlights of the value I’ve brought:•​Upscale… Show more On Feb 2012 I joined Integrated Technology Services (Linfox) as a Technical Business Analyst with a complete accountability to analyse and consolidate information to develop business cases to achieve business objectives while working with key stakeholders to identify business values and priorities. I serve as liaison between business and technical teams while mitigating risks and improving client retention rates. The following are the highlights of the value I’ve brought:•​Upscale organisational profits and secure new contracts by implementing ATM monitoring systems, platform migration projects, and identifying viable business initiatives.•​Institute a 4% improvement in ATM availability through upgrade and configuration of software/monitoring applications.•​Successfully collate over 2M transaction records daily and significantly improve utilisation of transaction time reports by converting records to simpler format.•​Saved $1M in client funds by judiciously redesigning company’s legacy transaction reporting system.•​Enable CBA branches commence operation as self-service Tellers in 2020 by upgrading the CBA Branch Teller System (BTS) and ATM Software applications. Show less

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Tehran Province, Iran

I am proved instrumental in developing, designing, and maintaining software applications and databases by analysing stakeholder requirement, planning and prioritising product backlog. I successfully achieved project milestones ahead of schedule with low error rates and high levels of client satisfaction. The following are the highlights of the value I’ve brought: •​Effectuated growth in client satisfaction and retention through user requirement elicitation, analysis, and… Show more I am proved instrumental in developing, designing, and maintaining software applications and databases by analysing stakeholder requirement, planning and prioritising product backlog. I successfully achieved project milestones ahead of schedule with low error rates and high levels of client satisfaction. The following are the highlights of the value I’ve brought: •​Effectuated growth in client satisfaction and retention through user requirement elicitation, analysis, and design.•​Consistently sustained systems performance and availability by writing and updating policies, software, and procedures.•​Deployed automatic testing tools/scripts, significantly cutting down on maintenance costs.•​Designed and delivered effective workshops on system usage to end users, stakeholders, and clients.•​Promoted to PMO/Team Assistant in recognition of contributions to business continuity, process mapping/improvements, quality assurance, and project delivery. Show less

Master Of Science

Bachelor Of Science