▪ Daily work in a team of technicians▪ Management of the HelpDesk que using Track-it ticketing service▪ Proven reliable for 24-hour weekend on-call services▪ Provide face to face and remote customer service▪ Service five Professional Hotels with over 1,000 users▪ Provide network and cabling services for convention and hotel services▪ Monitor and management of company firewalls

▪ Evaluate and improve the effectiveness of current software and hardware assets▪ Help Desk experience at both personally level and remotely▪ Ensure all data complies with legal regulations and is secure▪ Create and manage ticketing system using Spiceworks▪ Monitor and manage Barracuda Firewall server as needed▪ Experienced in both user and administrator use of Membership Partner (SBA)▪ Responsible for protection and backing up of all company information▪ Serve as Information and Technology Security Administrator, and Network Administrator▪ Monitor database performance and data entry procedures▪ Improve technology resources▪ Daily work with computer hardware, software, and servers▪ Troubleshoot office equipment i.e. printers, scanners, fax, computers, phones, ect.

▪ Maintained and protected the company’s assets, inventory and people from invasion and harm▪ Managed processes for protecting classified, proprietary, and sensitive information▪ Held both billets of Staff Non-Commissioned Officer (SNCO) and Executive Officer (XO) in absence of a Security Manager for 6+ months▪ Created, maintained and distributed an emergency training curriculum as well as prepared and facilitated various security and safety training▪ Monitored and maintained security-related processing for cleared staff.▪ Successfully obtained a Secret Level Security Clearance (NACLC)▪ Daily use of Microsoft Office (Word, PowerPoint, Excel, Access), Outlook email, data entry, filling and other clerical duties as needed. ▪ Acted as cashier for special events, complete janitorial duties, duty driver, setup and breakdown of events as needed▪ Skilled in use of JPAS (Joint Personnel Adjudication System) and SIPRNet (Secret Internet Protocol Router Network) systems▪ Provided daily customer service to military personnel and civilians▪ Created and distributed appointments letters for high ranking officials as well as completing other tasks as assigned

▪ Instructed and maintained classes of 30+ students ages 5-50 years old▪ Instilled confidence, strength, discipline and respect▪ Planned class content and structure, performing warm ups and demonstrating the techniques.▪ Taught martial arts theory and history▪ Responsible for discipline when necessary as well as first aid