- Courier / Last Mile / Logistics / Delivery / Supply Chain / LTL / FTL- Pick-Up/Delivery around 1000 units per month to 50 different locationsthroughout UAE.- Managed all cross-border deliveries to all GCC countries.- Developed and documented Standing Operating Procedures for all areas ofthe division- Formulated and finalized Service Level Agreements with both suppliers andcustomer- Controlled expenditure through strict measurement and controlling fleet cost,fuel cost, outsourcing and subcontracting- Oversaw opportunities and developed qualitative/quantitative analyses andmethodologies for product/service utilization and cost reduction efforts focusedon cost containment, utilization and waste reduction.- Conducted critical measurements: KPIs covering On-Time Delivery; Cost perKM; Incidents/Accidents per month; Customer/Employee Complaints, Safety,Profitability; Training and Business Growth

- Timely and accurate preparation of full set of shipping documents- Coordination with suppliers, shipping companies, and clearing and forwarding agents regarding progress of shipments from origin till destination- Verify the coherence and the feasibility of Trading negotiations and formalize commercial contracts.- Evaluate all the costs derived from transactions and communicate all operational data having a financial impact on Trading results (prices, hedges, freight, currency...).- Coordinate logistics of all loading/discharging by Air and/or overland and avoid/mitigate any potential hazardous situations.- Nominate essential service providers (independent inspectors, loss controllers, additive suppliers etc.) and control the accuracy and consistency of the obtained results.- Obtain financial guarantees from counterparties, control and/or amend them before cargo loading/unloading- Identify the cause of any encountered operational problems and ensure resolution through coordination with all affected stakeholders, mitigating costs and consequences for the Group.- Submit damage reports to the insurers and compile and follow claim files.- Manage the invoicing and payment process and recovery of funds when applicable.

- Manage shipments end-to-end from booking at origins to delivery for air and domestic shipments.- Receive and process various documents for accuracy.-Enter various operational/customer data in software systems, work to identify missing or potential operational or service concern, and communicate with appropriate groups as necessary to resolve.- Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.-Track orders and shipments and assist with tracing as needed.

- Defining, developing and evaluating the marketing strategy, based on the organization's goals, market needs, cost factors and profit margin.- Developing pricing strategies and striking a balance between enterprise goals and customer satisfaction.- Building a comprehensive database about the markets, competitors and everything related to competitors, their products, prices and marketing plans.- To define new shipping destinations while expanding shipping services.- Contacting customers, following up and answering all inquiries until sales goals are achieved.- Analyze the data collected by marketing research about markets and competitors and present them in the form of results for which appropriate decisions can be taken.- To manage, generate and maximize the revenue through effective Sales & Services to the existing clients and identification of prospective clients.

- Generate sales leads and actively seek out new business opportunities within the cargo industry.- Develop and maintain a comprehensive understanding of our cargo services, including air, sea, and land transportation, warehousing, and logistics.- Identify potential clients and establish contact through cold calling, networking, and industry events.- Conduct thorough research and analysis of the market, competitors, and customer needs to identify sales strategies and opportunities.- Build and maintain strong relationships with existing clients, ensuring their satisfaction and maximizing opportunities for upselling and cross-selling.- Prepare and deliver persuasive sales presentations, proposals, and quotations to potential clients, showcasing the benefits and value of our cargo services.- Negotiate and finalize sales agreements, contracts, and pricing terms in line with company policies and profitability targets.- Collaborate with internal teams such as operations, customer service, and finance to ensure seamless service delivery and customer satisfaction.- Keep up-to-date with industry trends, market conditions, and regulatory requirements related to the cargo industry.- Provide regular sales reports, forecasts, and market feedback to the sales manager and senior management.

- Manage the CEO’s schedule, including calendar management, travel arrangements, and meeting coordination- Assist with email and phone communications, drafting emails and responding to inquiries on behalf of the CEO- Proofread contracts and coordinating legal projects - Prepare and organize documents, reports, presentations, and other materials- Conduct research and gather information as needed- Take notes during meetings and format them

- Designing catalogues and business cards based on the client orders- Executive operation expert of the Printing Department (Offset Print, Outdoor Print, Indoor Print)