Behram Munir Email & Phone Number

Lahore, Punjab, Pakistan

Responsible for:• Installing and configuring freeswitch, asterisk, opensips and vicidial• Configuring Asterisk SIP/PJSIP Endpoints,Trunks and Queues, Callforwarding, CDR's and writing AGI's Etc.• Configuring IVR's, Voicemail, Call Queues, CDR's etc in Freeswitch dialplan.• Monitoring of voice infrastructure including production servers, network paths, and connectivity.• Writing and implementing complex dialplan scripts in python• Configuring opensips as load balancer• Managing and administration of different freeswitch/asterisk servers located globally.• Writing custom freeswitch call flow logs in python,JSON.• Configuring call transcription via Google STT Api.• Installing setting HOMER sipcapture and sipp• Configuring B2BUA's and SIP proxies• Work with team to ensure service quality, redundancy of voice paths and service optimization.

Lahore, Punjab, Pakistan

Responsibilities Include:• Installing Realtime Asterisk Free PBX with DB Integration.• Monitoring Call logs and troubleshooting the Voip related issues.• Configuring Asterisk SIP/PJSIP Endpoints,Trunks and Queues Etc.• Configuring & Implementing Dialplan & Writing IVR's in Asterisk• Ensure service quality, redundancy of voice paths, and security of all VoIP devices and servers.• Monitoring SIP traffic through Sngrep and Troubleshooting Network Related Issues.• Writing AGI Scripts and their integration In the Asterisk Dialplan.• Asterisk AMI configuration• Voicemail configuration With Smtp Server to generate alerts.• Working on Multiple call centre based products Pakistan emergency help line (PEHEL 911), PBS, and PFA.

Lahore, Punjab, Pakistan

Responsibilities Include:• Setting up monitoring tools like Grafana to ensure that servers are monitored properly.• Monitoring and managing Internet services on PFsense Firewall.• Make sure all the servers are updated and running.• Managing Proxmox Virtual environment..• Troubleshooting technical issues to improve customer experience.• Server configuration.• Switches and hubs installation and configuration.• Real Time Asterisk installation and deployment, Dialplan, Sip Trunks and IVR configuration.• IP Phones configuration.• Configuring NAS.• Docker• Perform updates and fixes & provide L2 Support. • Git.