Behz Akhund Email and Phone Number
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I am a Senior IT Operations & PMO Leader and Technology Transformation Specialist, leading the development and implementation of IT and organizational change solutions for growing SME businesses. I am currently Vice President of Operations at Horizon River Technologies, leading all internal and customer facing technology consulting, delivery, and services & support operations for this technology consulting and managed services provider. Previous roles with Horizon include Director of Professional Services and Senior Project Manager. My earlier career includes: Project Portfolio Manager at CS Technology; and a range of roles at Rexel Holdings USA, including Program Manager - IT Leadership Program. Leveraging my deep understanding of industry best practice frameworks, I can drive down bottom line costs of IT operations and ensure cost effectiveness, while building trusted key senior stakeholder relationships, up to Board level, to credibly drive strategic decision making. This recently includes leading a technology reconciliation at Horizon River Technologies, to provide oversight of technology vendor costs/processes to monitor operating cost overruns, driving $100k+ cost savings and higher overall customer satisfaction.I have a strong track record directing cross-functional technology and non-technology teams as a PMO Leader, while ensuring projects are delivered within scope, budget, and timelines. Additionally, I combine strong business acumen with an extensive knowledge of current technologies to embed levers that ensure day-to-day operational efficiency.Specialities:✔️ Technology Transformation ✔️ PMO Leadership ✔️ IT Operations Leadership✔️ Program Governance✔️ Continual Process Improvement ✔️ Strategic Planning ✔️ Transition Management ✔️ Stakeholder Management ✔️ Waterfall & Agile Project Management ✔️ Risk Management ✔️ Organizational & IT Change Leadership ✔️ Board Reporting ✔️ Cross-functional Team Leadership ✔️ Coaching & Mentoring
Horizon River
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Vice President Of OperationsHorizon River Aug 2021 - PresentAtlanta, Ga, UsI was promoted to the VP of Operations role with oversight and accountability for all internal and customer facing technology consulting, delivery, and services & support operations. Key client sectors include restaurant, retail, and health and wellness. Key achievements include: ◼️ Developed and delivered internal technology vendor reconciliations and restructuring, resulting in $100k+ of yearly cost savings. ◼️ Led the delivery of a Telecom vendor reconciliation initiative, resulting in significantly lower internal overhead costs as well as ~20% cost savings to clients.◼️ Successfully led a range of new site technology implementations for multiple clients.◼️ Directed service desk process improvement initiatives resulting in ~20% lower headcount and operating expenses with no disruption of service to customers, and higher overall CSAT.
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Director Of Professional ServicesHorizon River Sep 2019 - Aug 2021Atlanta, Ga, UsI was promoted into the Director of Professional Services position, with oversight for all customer facing technology delivery and support operations. Key achievements include:◼️ Led delivery of an Enterprise service desk implementation for a Full Service Taco Chain at ~80 locations, resulting in lower cost of ownership, overall lower resolution mean time, and greater CSAT.◼️ Developed enterprise monitoring and management software implementation at global multi-brand restaurant company at ~8,400 locations, potentially resulting in significantly lower support costs.◼️ Led successful new site technology implementations for multiple clients.◼️ Successfully delivered service desk restructuring and process improvement initiatives resulting in ~40% lower headcount and operating expenses with no customer service disruption and higher overall CSAT.
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Senior Project ManagerHorizon River Mar 2017 - Aug 2019Atlanta, Ga, UsI was responsible for complete oversight of the PMO, as well as the management of multiple client portfolios, programs and projects. Key achievements include:◼️ Led cross-functional process improvement growth strategy program for fast casual restaurant franchise consisting of ~750 locations, with a goal of doubling year over year growth directly impacting top line.◼️ Developed/oversaw Program Management Organization (PMO) to ensure standardized approach to program, portfolio and project management, driving efficiencies and reducing project cost overruns.◼️ Managed strategic enterprise network infrastructure transformation program for a health and wellness client spanning ~1,200 locations, resulting in a significant increase in customer experience, retention and top line sales revenue.
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Project Portfolio Manager - Enterprise Infrastructure SolutionsCstechnology Jan 2016 - Feb 2017I moved into this role to manage multiple strategic Enterprise Infrastructure projects. Key achievements include: ◼️ Horizon River Technologies: Managed enterprise, strategic infrastructure transformation program spanning ~1.2k locations, significantly improving customer experience, retention and top line sales revenue.◼️ JP Morgan Chase & Co: Managed multiple enterprise infrastructure programs and large multi-site infrastructure projects at data centers and hundreds of locations.
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Consultant - Data Center And Technology PracticeCstechnology Jul 2014 - Dec 2015I was engaged initially to design and implement a datacenter infrastructure management platform for Bridgewater Associates, and subsequently continued on a data center consolidation project for JP Morgan Chase & Co.Project Manager - CIB Data Center Exit ProgramJP Morgan Chase & CoJanuary 2015 - December 2015Project Manager - Data Center Infrastructure Management DeploymentBridgewater AssociatesAugust 2014 - December 2014
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It Manager - Quality AssuranceRexel Usa Feb 2012 - Feb 2014Dallas, Tx, UsManaged a team of 9-12 contractors nationally and internationally located, Managing quality assurance of daily enhancements, bug fixes, as well as major point releases for Tier 1 applications, contributing to maximum uptime of all applications and resulting directly in top-line sales and productivity -
Program Leader - It Leadership ProgramRexel Usa Jul 2011 - Feb 2014Dallas, Tx, UsMentored and developed top talent college graduates into high performing IT Leaders via a two-year project driven rotational developmental training program, from recruiting though program graduation
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It Leader - End User ServicesRexel Usa Jun 2009 - Jan 2012Dallas, Tx, UsLed level 2 EUS Team of 13 employees and contractors located nationally and internationally, providing end-to-end support for 3 business units - ~8000 users varying from warehouse to executive level personnel worldwide
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Senior It AnalystRexel Usa Nov 2006 - May 2009Dallas, Tx, UsProvided support for Gexpro (formerly GE Supply) business unit - ~5000 users varying from warehouse to executive level personnel worldwide
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Senior Client Applications AnalystNbc News Sep 2004 - Oct 2006New York, Ny, UsProvided 24/7 end-to-end support for mission-critical and on-air users and applications onsite, nationally and internationally -
Systems / Network AdministratorGary Null And Associates Apr 2003 - Jun 2004Supervised a team of 6 IT professionals, supporting ~50 users at 3 locations, maintaining all aspects of IT, from end user support, to network and server management, as well as IT budget line item
Behz Akhund Skills
Behz Akhund Education Details
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City University Of New York-College Of Staten IslandComputer Science
Frequently Asked Questions about Behz Akhund
What company does Behz Akhund work for?
Behz Akhund works for Horizon River
What is Behz Akhund's role at the current company?
Behz Akhund's current role is Vice President of Operations @ Horizon River Technologies | Senior IT Operations Leader | Senior PMO Leader | Technology Transformation Specialist, driving IT & organizational change in growing SME businesses.
What is Behz Akhund's email address?
Behz Akhund's email address is be****@****usa.com
What is Behz Akhund's direct phone number?
Behz Akhund's direct phone number is (404) 662*****
What schools did Behz Akhund attend?
Behz Akhund attended City University Of New York-College Of Staten Island.
What skills is Behz Akhund known for?
Behz Akhund has skills like Process Improvement, Integration, Sdlc, Project Management, Cross Functional Team Leadership, Management, Quality Assurance, Itil, Vendor Management, Leadership, Software Documentation, Business Intelligence.
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