Behz Akhund Email & Phone Number

Atlanta, Ga, Us

I was promoted to the VP of Operations role with oversight and accountability for all internal and customer facing technology consulting, delivery, and services & support operations. Key client sectors include restaurant, retail, and health and wellness. Key achievements include: ◼️ Developed and delivered internal technology vendor reconciliations and restructuring, resulting in $100k+ of yearly cost savings. ◼️ Led the delivery of a Telecom vendor reconciliation initiative, resulting in significantly lower internal overhead costs as well as ~20% cost savings to clients.◼️ Successfully led a range of new site technology implementations for multiple clients.◼️ Directed service desk process improvement initiatives resulting in ~20% lower headcount and operating expenses with no disruption of service to customers, and higher overall CSAT.

Atlanta, Ga, Us

I was promoted into the Director of Professional Services position, with oversight for all customer facing technology delivery and support operations. Key achievements include:◼️ Led delivery of an Enterprise service desk implementation for a Full Service Taco Chain at ~80 locations, resulting in lower cost of ownership, overall lower resolution mean time, and greater CSAT.◼️ Developed enterprise monitoring and management software implementation at global multi-brand restaurant company at ~8,400 locations, potentially resulting in significantly lower support costs.◼️ Led successful new site technology implementations for multiple clients.◼️ Successfully delivered service desk restructuring and process improvement initiatives resulting in ~40% lower headcount and operating expenses with no customer service disruption and higher overall CSAT.

Atlanta, Ga, Us

I was responsible for complete oversight of the PMO, as well as the management of multiple client portfolios, programs and projects. Key achievements include:◼️ Led cross-functional process improvement growth strategy program for fast casual restaurant franchise consisting of ~750 locations, with a goal of doubling year over year growth directly impacting top line.◼️ Developed/oversaw Program Management Organization (PMO) to ensure standardized approach to program, portfolio and project management, driving efficiencies and reducing project cost overruns.◼️ Managed strategic enterprise network infrastructure transformation program for a health and wellness client spanning ~1,200 locations, resulting in a significant increase in customer experience, retention and top line sales revenue.

I moved into this role to manage multiple strategic Enterprise Infrastructure projects. Key achievements include: ◼️ Horizon River Technologies: Managed enterprise, strategic infrastructure transformation program spanning ~1.2k locations, significantly improving customer experience, retention and top line sales revenue.◼️ JP Morgan Chase & Co: Managed multiple enterprise infrastructure programs and large multi-site infrastructure projects at data centers and hundreds of locations.

I was engaged initially to design and implement a datacenter infrastructure management platform for Bridgewater Associates, and subsequently continued on a data center consolidation project for JP Morgan Chase & Co.Project Manager - CIB Data Center Exit ProgramJP Morgan Chase & CoJanuary 2015 - December 2015Project Manager - Data Center Infrastructure Management DeploymentBridgewater AssociatesAugust 2014 - December 2014

Dallas, Tx, Us

Managed a team of 9-12 contractors nationally and internationally located, Managing quality assurance of daily enhancements, bug fixes, as well as major point releases for Tier 1 applications, contributing to maximum uptime of all applications and resulting directly in top-line sales and productivity

Dallas, Tx, Us

Mentored and developed top talent college graduates into high performing IT Leaders via a two-year project driven rotational developmental training program, from recruiting though program graduation

Dallas, Tx, Us

Led level 2 EUS Team of 13 employees and contractors located nationally and internationally, providing end-to-end support for 3 business units - ~8000 users varying from warehouse to executive level personnel worldwide

Dallas, Tx, Us

Provided support for Gexpro (formerly GE Supply) business unit - ~5000 users varying from warehouse to executive level personnel worldwide

New York, Ny, Us

Provided 24/7 end-to-end support for mission-critical and on-air users and applications onsite, nationally and internationally

Supervised a team of 6 IT professionals, supporting ~50 users at 3 locations, maintaining all aspects of IT, from end user support, to network and server management, as well as IT budget line item