Bryan Eichert Email & Phone Number

Monitors and assesses information systems to mitigate vulnerabilities and implement information technology security solutions and programs by utilizing security tools and techniques.

Serve as a liaison for Help Desk & Personal Computing Support between internal users or vendors and the units to provide direction, planning, & supervision for projects such as BEST, Bitlocker Encryption, & equipment distribution. Assists school districts and internal user departments by recommending and overseeing technical support solutions for personal computers and peripheral equipment.Accurately record, update, and document routing & technical information for Help Desk. Worked with clients & Help Desk to ensure that any client escalations including VIP tickets are taken care of in a timely manner.

Costa Mesa, Ca

Costa Mesa, California

- Work with Technical Resource Coordinator and System Administration Technicians to process service requests.- Maintaining and upgrading computer hardware and peripherals proactively on campus to ensure information systems continuity.- Serve as escalation point in computer support for IT associate desktop support technicians.- Efficiently handle multiple, simultaneous, and complex tasks and projects in a fast-paced university environment.-Ensure facility readiness for daily activities including conferences, internal meetings, continuing education, and academic classes. Coordinate building, classroom, and equipment security to accommodate daily operations.-Facilitate communication to faculty, students and staff by disseminating information through appropriate channels and posting relevant materials.-Update and analyze attendance rosters in a timely manner and assist in the enforcement of university attendance policies and procedures. -Providing assistance to faculty, staff, students, and visitors. Assist incoming callers and walk-ins while referring others to appropriate staff or departments.

Fullerton, California

- Operated computerized help desk systems to process service requests.- Install and configure computer systems, diagnose computer hardware and software problems.- Provided recordkeeping for client repairs by filing and storing service orders, and ensuring proper data is entered into the client database.- Writing and publishing internal database documentation, providing training for troubleshooting common problems.- Communicate clearly and logically technical information in oral and written form, in a manner understood by technical and non-technical clients.- 50+ clients in a day, 75% of time client support, working with a group of 6 service team members and supporting employee technical questions.