Maxime Smorodin Email & Phone Number

Aachen, North Rhine-Westphalia, Germany

Key Responsibilities:- Managing and resolving incidents, service requests, and complex technical issues in a timely and efficient manner.- Delivering high-quality 24/7 support services in alignment with the agreed-upon schedule.- Collaborating with clients through regular meetings to understand their needs and ensure customer satisfaction.- Collecting, analyzing, and preparing data for incident resolution, ensuring accuracy and adherence to internal guidelines.- Creating and maintaining detailed documentation, including solution records, knowledge base articles, training materials, user guides, and workarounds.- Supporting deployment activities, including preparation for application go-live and ensuring smooth transitions.

Tbilisi, Georgia

Tbilisi, Georgia

Responsibilities: • Communicating with customers, solving problems• Prolonging access to the company products• Checking the data• Uploading the system information to the database

Romanovka, Leningrad, Russia

Responsibilities: Transporting chipboard items to the UV printing station• Chipboard items preparation with adhesion promoter• Transporting chipboard items to the UV printer board• Launching the print process• Editing images in Adobe Photoshopbefore print• Print quality tracking