Ajay leads Digital Strategy & iX for IBM Global Business Services Client Innovation Centre in India. His focus is on driving digital transformation across industries. He is responsible for building multi disciplinary capabilities - Digital Reinvention Strategy, Experience led transformations, platforms such asmarketing, commerce and CRM, and including Web and Mobile. Ajay has led several transformational projects including setting up a state of the art iOS Garage in Bangalore which uses agile and Dev ops to develop leading edge mobile apps for enterprises. IBM iX also has a Salesforce.com garage and a Design Studio which uses Enterprise Design Thinking to design superlative customer experience and apps.An avid promoter of design thinking, customer experience and human factor led business transformation, Ajay has a post graduate degree in Business Administration from IIMC and two decades of enterprise management and consulting experience.

Lead interactive experience services for IBMs Client Innovation Centre in India. Lead digital transformation of enterprises with a portfolio across customer strategy, IT strategy, operations strategy, digital marketing, experience design, analytics, customer platform implementations across customer lifecycle from acquisition, x-sell, up-sell, service and retaining. Also led enabling technology practices - digital commerce, salesforce, portals Adobe, big data, and enterprise mobile.

Grow Capability in Application Innovation Services Portfolio in IBM's India Global Delivery Center. This includes capabilities in Digital Commerce, Social, Portal, Mobile, Cloud, Application Development and Integration. Includes building delivery capability, methods, capacity, expertise and improving competitiveness.Built leading edge capabilities in Cloud Platform as a Service, IBM's Bluemix and Cloud ISVs Salesforce.com and WorkdayEstablished Devops driven delivery capabilities in Mobile Solutions body hybrid and in native across Worklight, iOS and several othersDeepened Capabilities around Enterprise Integration, and externalization.Grew Smarter commerce delivery capabilities especially around IBM' Websphere Commerce and Sterling Order Management

Grow IT Services Delivery Capability and Capacity of Manila Global Delivery Center

Service Lines Leader, IBM Global Business ServicesGlobal Delivery Center at ManilaResponsible for Capability Development across ERP and non ERP solutions across IT consulting and application management. Technologies covered across SAP, Oracle, Mainframes, Testing, Busines Analytic, Java, Microsoft and other areas.

Develop SCM Solutions and Capability to Deliver Global SCM, IT Transformation Engagements