Mudasir Abbas Email & Phone Number

Pakistan

 Directed all operational aspects including distribution operations, customer service, human resources, administration and sales. Prepared and maintained the database for customer service orders resulting from incoming customer service problem and performed follow up on outstanding customer service orders. Maintained the commitment of delivering and picking up packages along with providing exceptional customer service. Assisted customers face-to-face and over the telephone concerning packages and other PostEx services. Delivered exceptional skills in sorting packages in accordance to drop off points and the route taken, loading the vehicle with packages for delivery in the area assigned. Sought additional business from current customers and inquiries to gain new business, passed leads to the sales department, informed the sales department of significant changes in customer or competitor's actions. Ensured that packages conform to PostEx features of service, proper labeling is provided, and that all paperwork is complete, neat, and accurate. Scanned packages according to prescribed procedures and demonstrated proficiency in features of service and equipment. Determined legality of packages including special requirements for dangerous goods and international shipments. Performed all warehouse functions including receiving, locating, storing, shipping issuing, transporting of materials. Prepared and maintained accurate transportation logs, vehicle fuel consumption logs, and other data as required. Collaborated with dispatched and other team members to coordinate different routes and to reallocate pickups and drop-offs as necessary. Reviewing incoming requisitions daily and determining priority according to requirements. Compiled billing information from computer listings on shipments.

Lahore, Punjab, Pakistan

 Leveraged extensive strategic and administrative insight leading the company operations promoting apositive environment for all employees while aligning with company values and requirements. Rendered exceptional analytical skills to maintain all online traffic of the customers according to the system, employee’s data, daily call flow of the branch, and payrolls according to the employee’s attendance. Maintained accurate records of customer interactions, recorded details of customer inquiries, complaints, feedback, and comments, as well as actions taken to resolve customer issues. Successfully handled multiline phone call system and overall customer interaction process; consulted with customers by telephone to deliver information about products and services, and took and recorded orders in the system. Responsible for coordinating meetings and training sessions on new projects and new marketing programs. Provided exceptional customer service by courteously responding to all customer inquiries, obtaining details of complaints regarding products and services, and making and canceling accounts while ensuring timely resolution of all complaints. Utilized computer applications and company’s provided software to complete contract forms, preparechange of address records and issue service discontinuance orders. Provided strong customer service skills in replying to all calls from customers with billing, network, offers, packages, and technical issues, and general queries regarding services. Expertly operated multiple software such as Siebel CRM, RMS, ICMS, WFM, and IPCC.

Lahore

 Directed all day-to-day operations of a busy restaurant including counting money and making bank deposits. Handled and resolved customer complaints regarding food quality, service, and accommodations.  Sustain accurate food and equipment inventories records as pertained in Profit and Loss statements. Determined methods to present and make food displays more attractive. Scheduled equipment maintenance and repairs and coordinated a variety of services such as waste removal and pest control. Improved customer satisfaction levels by establishing standards for personnel performance and customer service. Scheduled staff hours and assign duties while maintaining maximum employee retention rate. Administered all restaurant operations including the management of food cost, labor, and profit and loss statements. Reviewed financial statements and monitor budgets and payroll records to ensure authorizations of expenses.  Scheduled and received food and beverage deliveries and checked delivery contents to verify product quality and quantity. Completed all records required by government agencies regarding sanitation, and food subsidies. Determined ways to improve performance, services, and safety by analyzing work procedures and operational issues. Managed Front, Back, and Middle of House (FOH, BOH, and MOH) operations including cash and credit transactions, and staff training. Guided employees about their duties and responsibilities according to work requirement. Played a key role in the inspection of supplies, equipment, and working areas to ensure efficiency and food quality.  Ensured efficient operations by ordering and maintaining food and other supplies. Checked cooked food by tasting and smelling it to ensure palatability and flavor conformity. Analyzed staffing requirements and recruited staff using newspaper advertisements and attending job fairs.

Bahrain

 Coordinated with equipment and processed teams ensuring compliance with all protocols and maintain quality. Developed and maintained effective relations with all company employees at various levels of the organization. Prepared necessary paperwork and administered all invoices on MS Excel and maintain records of all documents. Successfully created, communicated, and implemented new department-wide processes and procedures. Ensured the swift resolution to employees' issues and concerns while complying with company policies.

Bs, Computer Science, A

Activities and Societies: GCU Gaming Society, Football, Cricket, Internet Surfing

I.Cs, Computer, A

Matric, Computer Science, A+

Activities and Societies: