Engineering Manager
•Manage and Provide complete Engineering & Technical support for issues and repairs of geared, gearless and escalator machines. • Troubleshoot problems over the phone with clients PAN India. • Managing Jobsite visits to be done all over India to fix the issue of SES geared and gearless. elevator & escalator machine and components.•Inspect & Test the Machines as per ISO 18738 ,ISO18738-2• Manage the customers complaints to make sure the existing or previous issues are resolved.• Work On Mordenisation and complete elevator kit solution globally.• Develop new leads and provide quote to customers. • Work on development projects to localize components. • Assist in development of new products to suit the market needs. • Liaison with factory for any issues related to warranty and components defects. • Preparing & inspecting defective machines and components. • Maintaining reports related to complaints, defective machines, encoder, warranty, and spares stock and other reports as required by management.• Provide training to field Engineers regularly on electrical and mechanical development.• Conducting and providing training pan India to distributors ,end user customer on product usage , maintenance,safety evacuation.