Shashank Sharma Email & Phone Number

Gurugram, Haryana, India

Working with an International Airline organization and responsible to• Coordinate real-time response to technical incidents across various airline systems and platforms.• Implement incident management processes to ensure timely resolution and minimal disruption to operations.• Collaborate with cross-functional teams, including IT, operations, and customer service, to resolve incidents effectively.• Prioritize incidents based on severity and impact, ensuring appropriate resources are allocated for resolution.• Communicate incident status updates to stakeholders, including senior management, ensuring transparency and accountability.• Conduct post-incident reviews to identify root causes and implement preventive measures.• Maintain incident management documentation, including incident reports and post-mortem analyses.• Develop and maintain relationships with external vendors and service providers to support incident resolution efforts.• Serve as a subject matter expert on incident management best practices and tools within the airline industry.• Lead incident response exercises and simulations to test and improve incident management capabilities.• Continuously monitor and analyze incident trends to identify recurring issues and opportunities for improvement.• Stay current with industry trends and regulations related to incident management in the airline sector.

Noida, Uttar Pradesh, India

• Managing a product team responsible for the operation's software stack.• Analysing, developing product requirements, and developing software to meet those functional needs.• Designing & reviewing the architectural pattern of the software.• Designing & Reviewing the DB structure including the schema designing, establishing the relationships, etc.• Reviewing technical feasibility and working with the team to develop timelines for product development.• Maintaining reusable code for modular software and other components.• Lead planning and execution of project work plans, making ongoing revisions to meet changing needs.• Scheduling and hosting a daily status call with the team members to have a continuous check of the progress and identify the roadblock(s) if any.• Owning relationships with key opinion leaders in creating new product and feature designs.• Negotiating product requirements and priorities with the software development team, assessing trade-offs between scope and schedule.• Responsible for customer-based software test plans for the evaluation of products and features.• Responsible for carrying out all the sprint ceremonies.• Responsible for preparing all the reports (Velocity, Burndown etc.) which showcases the team’s progress during each sprint.• Leading the client interactions from the organization side.

Gurugram, Haryana, India

• Clients – ThyssenKrupp, G4S, Varrock.• Managing a product team responsible for the operation's software stack.• Analysing, developing product requirements and developing software to meet those functional needs.• Designing & Reviewing the architectural pattern of the software.• Designing & Reviewing the DB structure including the schema designing, establishing the relationships, etc.• Reviewing technical feasibility and working with the team to develop timelines for product development.• Maintaining reusable code for modular software and other components.• Recruiting and mentoring software engineering team members.• Lead planning and execution of project work plans, making ongoing revisions to meet changing needs.• Scheduling and hosting a daily status call with the team members in order to have a continuous check of the progress and identify the roadblock(s) if any.• Owning relationships with key opinion leaders in creating new product and feature designs.• Negotiating product requirements and priorities with the software development team, assessing trade-offs between scope and schedule.• Responsible for customer-based software test plans for the evaluation of products and features.

Noida, Uttar Pradesh, India

Handled a team of 10 members with the below R&R:• Develop business architecture using requirements such as scope, processes, alternatives, and risks.• Analyse client’s business requirements and processes through document analysis, interviews, workshops & and workflow analysis.• Conduct 5+ levels of testing including functional, regression, user acceptance, integration & performance to verify the client’s needs are met.• Communicate client’s business requirements by constructing easy-to-understand data & process models.• Engage client to gather software requirements/business rules & ensure alignment with development teams.• Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, and data flow/data model diagrams.• Identify, and reconcile errors in client data to ensure accurate business requirements.• Draft & maintain business requirements & align them with functional & technical requirements.

Bengaluru, Karnataka, India

Was a Technology Lead and handled a team of 10 members.• Gathering requirements from the BA team and implementing them into the application was the main expected job role of the team.• If any clarity was missing in the requirement then we used to get into a discussion with the client to get the proper understanding of the same.

Bengaluru, Karnataka, India

S&L HHS (State & Local Human Healthcare System) with DXC Technology - Client: Healthcare Sector (Kansas State) - Role: Developer - Location: El Paso, Texas & Bangalore, India - Environment: Visual Studio - Languages: C#.NET, ASP.NET, HTML, JavaScript - Database: Oracle - Duration: September 2016 to Present -Technical Implementation:• Kansas State was the client and developing and deploying the Healthcare product was the goal.• I was in the Scrum team which used to make new Reports based on SSRS if any Reporting Functionality was required.• We provided support for the bugs which are identified by the testers in UAT.• We also recommend additional grooming of the application and if accepted then used to do it from scratch.• We used to follow MVC architecture in which a developer was supposed to be doing the Fullstack work, i.e., starting from CSHTML and ending at the DB level and bringing the response back to the UI.• We also used to write the UTCs using Rhyno mocks.• I was also a part of the module which was responsible for all the translations into Spanish.• All the labels, fields, messages, etc. needed to be translated either through application or JavaScript files.• Any additional bugs encountered in between the translations must be fixed by the person who identified that.• I was also a member of the Scrum team which used to perform code reviews on the upcoming code changes before they get checked in. I used to accept UX, BAS & DB code reviews which included, HTML & JS changes, Business Layer changes and Database changes, and all the controller and presentation layer changes.• Altering the existing tables, creating new tables, establishing connections between tables based on their PK & FK were the major DB activities.• Monthly meeting with the client takes place to keep the track of our progress and their requirement.

El Paso, Texas, United States

S&L HHS (State & Local Human Healthcare System) with DXC Technology - Client: Healthcare Sector (Kansas State) - Role: Developer - Location: El Paso, Texas & Bangalore, India - Environment: Visual Studio - Languages: C#.NET, ASP.NET, HTML, JavaScript - Database: Oracle - Duration: September 2016 to Present -Technical Implementation:• Kansas State was the client and developing and deploying the Healthcare product was the goal.• I was in the Scrum team which used to make new Reports based on SSRS if any Reporting Functionality was required.• We provided support for the bugs which are identified by the testers in UAT.• We also recommend additional grooming of the application and if accepted then used to do it from scratch.• We used to follow MVC architecture in which a developer was supposed to be doing the Fullstack work, i.e., starting from CSHTML and ending at the DB level and bringing the response back to the UI.• We also used to write the UTCs using Rhyno mocks.• I was also a part of the module which was responsible for all the translations into Spanish.• All the labels, fields, messages, etc. needed to be translated either through application or JavaScript files.• Any additional bugs encountered in between the translations must be fixed by the person who identified that.• I was also a member of the Scrum team which used to perform code reviews on the upcoming code changes before they get checked in. I used to accept UX, BAS & DB code reviews which included, HTML & JS changes, Business Layer changes and Database changes, and all the controller and presentation layer changes.• Altering the existing tables, creating new tables, establishing connections between tables based on their PK & FK were the major DB activities.• Monthly meeting with the client takes place to keep the track of our progress and their requirement.

El Paso, Texas, United States

Bengaluru, Karnataka, India

Dept. of Motor Vehicle – Michigan (DMV-MI) with Hewlett Packard - Client: Michigan State - Role: Developer - Location: Bangalore, India - Environment: Visual Studio - Technologies: VB.NET, ASP.NET, WCF - Database: SQL Server 2008R2 - Duration: December 2012 to July 2016 -Technical Implementation:• Michigan Govt. was the client and the automation of complete DMV was the goal.• Onsite team gathered the requirements from the client.• They documented the requirements as per the client’s consent in the form of HLDs.• The offshore team was responsible to develop the modules and removing the defects if reported by the testing team.• New CCRs also got implemented by the offshore team if the requirement arose.• Writing of Stored Procedures, updating existing schemas and Stored Procedures were the main work related to DB.

Chandigarh, India

Bachelor'S Degree, Information Technology, A+

Master Of Business Administration (Mba), Information Technology, A

Diploma, Information Technology

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