Service Delivery Manager [ Information Technology ]Summary:Dynamic and results-oriented Service Delivery Manager with over 10 years of experience in the IT industry. Proven track record in successfully managing and delivering high-quality services to clients. Skilled in leading cross-functional teams, optimizing processes, and ensuring customer satisfaction. Committed to driving operational excellence and exceeding client expectations. Strong communication, problem-solving, and leadership abilities.Experience:Service Delivery Manager | ACMA computers Pvt. Ltd[Oct 2021] - [Present]Spearhead service delivery operations, overseeing a team of professionals and ensuring the timely and efficient delivery of IT services to clients.Collaborate closely with stakeholders to understand client requirements, develop tailored solutions, and ensure customer satisfaction.Establish and maintain strong client relationships, serving as the main point of contact for escalations, issue resolution, and service improvement initiatives.Lead continuous process improvement efforts, streamlining workflows, enhancing efficiency, and optimizing resource allocation.Monitor service performance and KPIs, conducting regular audits, and implementing corrective actions to meet or exceed SLAs.Manage project implementations, including resource allocation, risk assessment, and project delivery within specified timelines and budgets.Service Delivery Team Lead | Microland Pvt Ltd.[May 2019] - [Dec 2020]Led a team of service delivery professionals, providing guidance, support, and coaching to drive individual and team performance.Coordinated with internal teams, including sales, operations, and technical support, to ensure seamless service delivery and customer satisfaction.Developed and implemented service improvement plans, analyzing data, identifying bottlenecks, and implementing corrective actions.Conducted client meetings and performance reviews, addressing concerns, providing updates, and fostering strong client relationships.Skills:Service Delivery ManagementClient Relationship ManagementCross-Functional LeadershipProcess OptimizationSLA and KPI ManagementProject ManagementTeam ManagementProblem-SolvingEducation:Bachelor of Commerce | [Mumbai University](2008)Post Graduate Diploma | [University of Sunderland, UK] (2013)Certifications:ITIL Foundation Certification (ITIL 4)Project Management Professional (Prince@2 Foundation)ISO 20000 Foundation Languages:English (Fluent)Hindi (Fluent)Feel free to know more about me.