Ben Jolly Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Provide basic IT guidance and support for small group of private investors.

Cincinnati, Oh, Us

Cincinnati, Oh, Us

• Oversee Implementation (onboarding) & Legacy Customer success teams• Deploying best practices that result in increased adoption of our products through standardizedonboarding, proactive engagement & risk mitigation• Work closely with Product Management & Development teams to provide customer insights,including helping to drive Voice of Customer efforts• Work closely with the Program Management Office to deploy continuous improvement efforts to our back office & reporting systems• Continue to maximize retention of our customer accounts through increased adoption efforts,coaching leadership & frontline teams on best practices for customer engagement, and increased efficiency & visibility through systems to support those efforts.• Continuously create a customer-focused and high-performance culture that can scale with thegrowth of the company is key to success.

Bryan, Tx, Us

* Own strategic programs, including Premium Support, Professional Services, Data Validation & Enhancement* Own Customer Success, Customer Service and Renewals* Own vendor relationships, including CRM, Support, Infrastructure* Own operational budget and efficiency* Monitor and enforce product compliance* Engage cross-functional teams to tackle work arounds and solutions to operational challenges related to products* Help with Pricing development, approval and implementation* Help define and oversee business process to deliver products

Houston, Tx, Us

(Director of Operations) - VP of Operations (1/11 – 12/14) - 1/15 - 10/17Manage Worldwide Renewal Department of 41 renewal team members including 1 Director and 2 Managers across 5 product teams with more than 50 products. Develop & implement Customer Success Team Best Practices and methodology. Created Premium Maintenance Programs that generate an additional 9-10% in Annual Revenue just through Upsell Programs post Initial License Sale. Designed a new approach to tracking and chasing Renewal Maintenance that increased Retention Rate from 80-82% to above 90%. Customer contract management & negotiations on larger accounts. Report & Forecast quarterly and annual renewal bookings for Executive Team. Acquisition due diligence team representing Support, Renewals, Business Operations, and IT. Create and implement Synergy plans for Support, Renewals, Business Operations, and IT post acquisition. Manage Worldwide Support Team of 55 support professionals including 1 Senior Director and 5 managers supporting 5 Product Lines and 50+ products. Manage Worldwide Operations Team of 22 IT\IS professionals including 1 Director and 3 managers supporting 7 offices with 400+ employees and 100+ contractors. Guide Executive Team on all Technology decisions and system integrations. Manage and Forecast Company Budget for all IT/IS systems annually.Responsible for Budget Planning for all managed DepartmentsIT Director 11/05 – 12/10Manage security for the company WAN/LAN. Make recommendations for production hardware and software upgrades including planning, purchasing, and implementation. Train existing staff in Windows, Exchange, and Active Directory administration. Oversee lab comprised of 100+ physical machines and 2000+ vm’s used for development and testing. Setup and Maintain Company DR plan related to day to day operation of critical systems.

Us

Manage security for the company WAN/LAN. Make recommendations for production hardware and software upgrades including planning, purchasing, and implementation. Merged three sites operating as individual networks into one centrally managed worldwide network covering NA, UK, and Germany. Train existing staff in Windows 2000, Exchange 2000 and Active Directory administration. Migrate 150 users from Notes to Exchange. Manage MIS staff.

Houston, Texas, Us

Network Administrator 3/00– 4/01Managed 75 production servers, including W2K domain controllers, Lotus Notes, SQL, web, print, backup, and email servers. Connected three remote networks, following company mergers. Responsible for daily backups and disaster recovery procedures. Migrated company from Windows NT 4 to Windows 2000 Active Directory and from Exchange 5.5 to Exchange 2000. Supported over 800 users, acted as IT Manager during his absence. Train Helpdesk staff on new technologies as needed.PC Support Specialist 6/99-3/00Primary PC Technician for a software development company in a Windows NT/2000 environment. Responsible for assembling and configuring new desktop and laptop computers. Participated in relocating 150 personnel and the company headquarters in a 48-hour period. Additional duties included trouble-shooting computers and network, and helpdesk function for local and remote users.