Bejoy Jacob K Email & Phone Number

Toronto, Ontario, Canada

Lead a team of Product Managers. Define the vision, strategy, and roadmap for the Master Data Management Product team for Business Configurations.Inspire, coach, and retain a diverse team of product managers.

Toronto, Ontario, Canada

Product Manager working on a market-leading MDM SaaS platform❖ Manage Product Vision and RoadMap through innovation and ideation.❖ Works with customers, partners, and Informatica stakeholders to identify and clarify functional and non-functional requirements.❖ Mentor and write high-quality specifications and communicate specific and actionable requirements to Engineering.❖ Working closely with UX, Engineering, and Documentation teams to drive product priorities.❖ Develop materials and product demonstrations for field enablement, train-the-trainer, conferences, webinars, and analyst briefings.❖ Conducts regular competitor analysis.

Toronto, Ontario, Canada

❖ Design and implement CRM solutions: In collaboration with other team members (Functional Consultants and Technical Team members), provide advice to management and stakeholders, recommend a course of action for required CRM solutions in the following areas: Roadmap, backlog planning, scoping, requirements analysis, gap analysis, feasibility, functional design, technical specification and train the trainer.❖ Actively engage with all interested stakeholders and representative user groups in determining business challenges, requirements and solution strategy. Communicate options and recommendations, liaise with, and deliver specifications to the technical team members, review progress, demonstrate interim work results, conduct testing, and release to production.❖ Respond to business and project priorities and negotiate scope, budget, and timing for backlogs and enhancements, collaborate to develop roadmaps for future initiatives.❖ Keep abreast of technological advances and inform the business of any business opportunities or constraints due to such developments.

Toronto, Canada Area

Product/Solution Management in Leonardo Machine Learning (C4C)Currently working in Machine Learning for Service Ticket Intelligence and Opportunity Forecasting in Cloud for Customer Experience. Identify the pipeline of Customers who are currently using C4C and help them on board to ML Sales and ServiceTicket Intelligence categorizes your tickets, routes it to the right agent, and improves the accuracy and the time taken to close tickets. By applying deep learning techniques to the content of incoming support tickets, they can be efficiently routed and categorized to the right service- level category.

Toronto, Canada Area

❖ 4+ years of Product Management/Owner experience in SAP Hybris Cloud for Customer (C4C) Sales, Service, Automotive Industry Solutions and Professional Services.❖ Filed four patents in the area of Extensibility in Cloud for Customer (Property Conditions, Validation Conditions, Dynamic addition of Fields, Transient Field Assignment).❖ Functional Expert on C4C Key User Adaption, Extensibility, Opportunities, Leads, Materials.❖ 4+ years of experience in Mobile Application Development of different technologies and platform as Technical Lead, Team Lead, Techno Functional Expert and Product Manager.❖ 6+ years of experience in CRM 2007, CRM 7.0, CRM EHP1 and CRM EHP2 in areas like CRM Product development, Framework Development and IC Web client UI Framework.❖ Technical Expert in IOS IPhone and IPad development with 3.5 years’ experience.❖ Exceptional technical knowledge on ABAP (3+ years of experience)❖ Very Good understanding and knowledge on Objective C, C# and ABAP.❖ Extensive knowledge on Apple Framework development, SAP GUI Customizing, BOL, GENIL and CRM Architecture, ABAP Workbench, ABAP Objects and Data Dictionary❖ Functional Expert on Retail, Service and Marketing Scenarios in CRM.❖ Extensively worked on SAP Retail Execution 1.0, 2.0, 3.0, 3.1 and 3.2. SAP mobile Roadmap and mobility architecture of various apps.❖ Experience in developing Frameworks for Mobile Applications, creating layered architecture designs, analysing business specification documents and providing consulting for Customers.

Bangalore

Product Manager responsible for1. Extensibility (Key user Adaptation) for C4C Sales3. Hybris Sales Cloud for Customer Topics like Products.4. Automotive Industries Handling Manufacturing in Cloud CRM5. Professional services Industry Vertical• Ensures products met or exceeded client expectations. Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.• Develops deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap.• Product Manager responsible for Extensibility (Key user Adaptation) for C4C Sales, Partner Development Interface aka PDI, Hybris Cloud for Customer Topics like Products, Leads and Opportunities, Automotive Industries Handling Manufacturing in Cloud CRM and Professional services Industry Vertical.• Gathered analysis of product specifications and enhancements, customer feedback, and market testing for the development of next generation product.• Provides a holistic view of customers that keeps everyone aligned. Organizations can capture, monitor, store, and track all critical information about customers, prospects, and partners.• Provides complete visibility into all sales activities and fosters collaboration and team efficiency, with support for visit planning, follow up activities and bidirectional synchronization with leading groupware solutions.• Manage the sales cycle more effectively and predictably and at a lower cost of sales. Obtain full visibility into the opportunity pipeline, improve team communication, and route leads to the best-fit sales representative.

Bangalore

The key processes here are to enable mobile sales and/or delivery representatives and/or van sales to conduct “Retail Visits” at multiple outlets. A retail visit includes performing multiple activities at a retail outlet/store which depending on the role of the user typically include the following key “Retail Activities”: Order taking, Goods delivery, Billing review and Payment taking, collecting defective merchandise and key merchandising scenarios such as conducting a retail audit to check stocks, performing planogram and promotion compliance checks.ITunes Link: https://itunes.apple.com/us/app/sap-retail-execution/id445841164?mt=8• Providing Functional Expertise to Customers and Partners for Retail Channel Management.• Responsible for developing IOS Framework for iPhone/iPad and developing key modules like Visits, Promotions, Analytics and ensuring overall development quality.• Technical Expert in IOS Framework development, Mobile Development and Objective C Coding.• Responsible for timely delivery of various versions Retail mobile applications developed by MAU – Mobile Application Unit.• Extensive knowledge on SAP CRM Retail Execution 2.0 and higher (3.0, 3.1 and 3.2).• Functionally ramping up the team, implementing functional requirements and estimation of effort and resource management for IOS development.• Engaged in Customer Interactions for functional requirement of CRM Retail Scenario.

Bachelor'S Degree, Computer Science

High School, Computer Science