- Act as main POC for customer support requests (electronic and phone submissions) - Regularly follow-up with existing clients to ensure satisfaction and determine potential needs and opportunities for further partnership- Prioritize, coordinate, and schedule service calls based on requests submitted - Compile and present weekly summary report for Operations Department- Outline and project necessary resources on a weekly/monthly basis and allocate accordingly- Ensure that key metrics of performance, as per the Client SLA, are met and exceeded - Drive continuous engineer performance improvement for business results - Participate in all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition- Strive for continual improvement in processes to implement best industry practices- Manage daily schedules/calendars for 8-10 multi-level Engineers- Responsible for planning, scheduling, coordinating and tracking various IT projects- Contribute to both short-term and long-term organizational planning and strategy goals- Assist Executive Team in reaching goals, related to sales, productivity, and profitability

-Manage daily work schedule for 15+ technicians to ensure the maximum daily service call volume is reached and the maximum daily revenue is attained in the most efficient manner.-Act as main hub of communication between technicians, customers, subcontractors, and vendors and maintain relationships with each.-Facilitate company compliance with all city and county regulations and requirements, as it pertains to permitting, codes, and inspections.

-Maintain all bookkeeping for district funds allocated to the building (requisitions, purchase orders, and invoicing).-Submit weekly/monthly budget report to monitor outstanding POs, cancelled accounts, and outstanding invoices.- Responsible for completion of student testing, including securing off-campus testing location, verifying student participation, ensuring compliance with testing standards, and secured submission of results.- Provide secretarial support services to building administrators.

-Provide complex and confidential secretarial and administrative support services to administration.-Coordinate flow of internal and public communications and information-Field questions, complaints and requests from staff and the public-Maintain employee records; Screen all applicants for employment; Coordinated and participated in interviewing qualified candidates; Process paperwork for employment.-Verify and process payroll (AS-400), Track employee attendance (PTO, FMLA, etc), and schedule substitute employees where needed.-Act as communication liaison between building personnel and the public-Supervise building secretarial staff