Beka Lowe Email & Phone Number

San Francisco, California, Us

Ghent, Be

- Launched company-wide LMS that houses courses and learning paths for employee & leadership development including compliance-based content. - Own global general new hire onboarding including facilitation, developing live/digital content, social activities, and logistics. - Project manage annual Leadership Summit for 90+ global leaders over 3 days in Brussels Belgium by coordinating logistics, sending communication, and developing content. - Built learning KPI Dashboard to track and measure Onboarding success that is communicated monthly to Executives.- Collaborate with external vendors to bring services to Showpad including compliance trainings and Leadership Bootcamp. - Develop Career Framework learning capabilities for leadership and collaboration to be used in performance reviews. - Collaborate with HRBP’s to build and maintain Individual Development Plans for all employees.- Creatively drive learning culture by scheduling monthly learning workshops and weekly “learning moments”. - Lead Showpad Cares for the Chicago office to bring volunteer opportunities, community action and DEI initiatives to the office.

Chicago, Il, Us

- Developed and maintained training content including articles, SOP's, decks, and user guides for Customer Success department. - Created, designed, and the Admin for customer facing Help Center/Knowledgebase for a new product being released later this year. - Collaborate with department leaders to create a Customer Success monthly newsletter featuring updates, company news, and training's. - Work with subject matter experts to create role playbooks to define different positions and progression in the Customer Success department. - Implemented mentoring program between different roles in the department to create a more collaborative environment.

Chandler, Az, Us

- Created, implemented, manage, and gamified the company-wide, 600+ internal employees, Learning Management System, and progression path. - Developed content and on-demand training video courses ranging from product training, role-specific, small business acumen, personal development, and soft skills training. - Project managed (idea, collaboration, and execution) of content creation by various internal and external creators using a course creation framework. - Created a course creation framework using the ADDIE model for adult learning to develop trainings by myself and other subject matter experts. - Facilitated ongoing training for the Customer Success department. - Collaborated with Leadership to create Customer Sucess playbooks detailing roles and responsibilities. - Worked with Leadership to develop trainings based on trends and needs across the department utilizing the LMS reporting and engagement metrics. - Designed internal training and LMS branding and logos.- Responsible for writing and editing customer facing Help Guide articles.- Implemented a process to cascade updates and new information from the Product department to the Support departments.- Assisted customers and Infusionsoft Partners via phone, chat, and email with troubleshooting software issues, marketing strategy, and assessing their business needs. - Worked on a proactive outreach project reaching out to customers to help with implementing marketing campaigns.

- Owned and operated a small business wedding and portrait photography studio. - Contact clients and maintain exceptional customer service.- Photograph weddings and schedule portrait photography sessions.- Edit and deliver images within an above industry standard timeframe and quality.

Pittsburgh, Pa, Us

- Facilitated ongoing and new hire training for Refunds processors.- Created Refunds Processing R2T4 manuals for Brown Mackie College, South University, and Argosy University. - Implemented QA processing feedback for Refunds processors.