A resourceful, motivated and experienced IT Support Technician, experienced in providing excellent technical and operational support to all staff in both large and small organizations. Knowledge of Service Level Agreements and analytical troubleshooting. Articulate and proactive, able to carry out tasks with accuracy, working under pressure while motivating other members of staff, driving teamwork in a positive and constructive manner. Able to communicate concisely and develop good working relationships with staff at all levels and supportive of continuous improvement for self-development and that of any business or organization.Professional skills:Can efficiently work on: Hardware & Software troubleshooting, LAN cabling & network setup, Network planning & Administration, Desktop Support, setting up wireless network on 802.11b/g/n, PC Support and Maintenance, running backup & restore procedures, securing systems with Antivirus selection and setup, Installation of Windows Xp/7/8, Ms-Office 2010/365, User training in IT, maintaining/updating IT inventory, System Administration & ICT Policy Planning/Implementation. Personal Competencies: Highly motivated, dependable trouble-shooter and problem-solver. A Calm person even working under pressure & can work in arduous circumstances A fluent and articulate communicator, flexible and responsive. A self-directed, goal oriented doer. Enthusiastic learner who is quick to assimilate new ideas, concepts and cutting-edge technologies whilst
Listed skills include Software Configuration Management, Server Administration, Operating Systems, System Administration, and 6 others.