• Personally attracted and sustained wholesale relationships that lead to an approximate 25% revenue increase by delivering exceptional customer service.• Directed a network of approximately 80+ retail stores toward company sales goals. I created individualized incentive systems to increase sales, including referral programs, rewards for continuing education, and bonuses for meeting targeted sales goals.• Served as Executive Assistant and Board Advisor to CEO. The main role I took on as Executive Assistant to the CEO, a native-Russian, was assisting her with putting her vision into proper, polished English. I was heavily involved with the process of creating each email-blast, product catalog, treatment protocol, product label, and social media post, and eventually I was regularly working on creative and promotional projects without supervision. I also handled all of the organizational details and accompanied her when traveling the country to train our retailers, as well as industry related conferences and trade shows.• Trained licensed estheticians on advanced skin care treatments. I held hands-on training sessions on products, protocols, and spa equipment. Estheticians called, emailed, and visited me daily with questions about their client's allergies, skin conditions, reactions, and more. I taught them how to effectively use our products to deliver corrective results to their client's skin. • Resolved customer issues and provided innovative solutions to secure further commitment to the brand. Using fair judgement, I made reasonable exceptions to company policies in order to sustain great relationships with customers, and additionally protect the reputation of the company.

• Oversaw the department of distribution for wholesale and retail orders. • Trained and supervised staff throughout daily operations. Oversaw custom order specifications and delivery preferences.• Monitored inventory levels and correlated with lab crew to communicate production needs on a priority basis.• Increased revenue through researching and implementing cost-effective and time-efficient distribution strategies. • Inspected package contents for quality assurance and customer satisfaction.

• Organized all aspects of daily sales, including suggesting appropriate products, accepting payment, and entering each transaction into Quickbooks.• Managed company Facebook, LinkedIn, YouTube, Vimeo, and Constant Contact.• Demonstrated a natural ability to up-sell high-end retail products and services.• Created visual displays for sales floor.• Established relationships with regular clients and generated a hospitable atmosphere to all guests.• Monitored cleanliness of facility to ensure compliance with LARA and FDA requirements.

• I organized a series of annual educational events on a local and national scale, the largest event being the 9th Annual Holistic Skin Care Conference, which sold out 1 month prior to the event, and earned sponsor over 50% return on investment.• I was responsible for all of the details from the ground up for each event ranging from planning to marketing. I delegated tasks amongst our team and coordinated arrangements for the speakers, vendors, videographers, photographers, etc.