Managing and developing teams of up to 50 colleagues completing labour planning based on output requirementsPerforming constant monitoring and recording of the KPIs of all departments to ensure the required daily targets on shift, minimum of 2000-3000 customer ordersCollaborating on the successful progress of the site’s global classification from ‘developing’ to the highest classification possible of ‘showcase’Completing and recording MHE behaviour checks every 2 weeks to ensure the Health & Safety procedures are being followed by all operativesCommunicating with Inbound and Outbound clients by email and over the phone when necessaryDelivering high customer service by ensuring the efficient running of all departments, solving unexpected issues and constant communication between management and operativesProviding ongoing information to the Shift Manager as the shift progressesAssisting with SCA preparation prior to auditsEnsuring HR compliance at all times on shiftParticipating and leading disciplinary investigationsShowcasing a high level of Health & Safety knowledge always leading by exampleIdentifying areas of improvement establishing innovations or adaptations to existing work procedures and practicesParticipating in GEMBA walks on daily bases

Overseeing Ikea stock delivery planning ensuring efficiency and accuracyPerforming warehouse mapping to plan new articles more efficientlyCompleting Ikea quality administration, Consumable Quantity Planning and Ordering as well as Order Capacity Planning

Scheduling and managing 40+ staff members maintaining high-performing business operations.Managing day-to-day processing and operations delivery, leading teams to deliver against KPIsDriving company growth by working constructively with sales team members to generate new business opportunitiesMinimising discrepancies by effectively training employees on best practices, policies and procedures.Collaborating with clients to determine marketing and design vision defining strategic scopes of work and delivery schedules

Leading the localisation of the Sales Software from English/Hungarian into CroatianPartnering with Deutsche Telekom coordinating the introduction of the software into the sales portfolioLeading the preparation and delivery of training materials for the Sales Managers at all national telecom companiesLeading the training for Croatian Telecom staff, their partners and the helpdesk departments Analysing reports and planning sales strategies with senior managementPlanning and implementing the strategy and engagement plans for online marketing