Béla Bauer

Béla Bauer Email and Phone Number

IT Business Analysis&Design✅ Consultancy✅ Project coordination&management ✅ Omni-channel customer service✅ B2B&B2C✅ Customer satisfaction&loyalty✅ @ iAGE Solutions Ltd. - IBM i and AS400 (RPG, and more) development
Béla Bauer's Location
Hungary, Hungary
Béla Bauer's Contact Details

Béla Bauer personal email

About Béla Bauer

More than 5 years IT Business Analysis&Design and Project coordination&managment experience in ERP system development. More than 15 years Customer Care & Sales experiences (5+ years as a Team Leader) in B2B and B2C segments also. Highly skilled in Customer Care, Account Management, Customer satisfaction&loyalty, IT Buiness analysis &design, Test planing&testing, Business process development and agile working. Experienced in lean, waterfall and agile methodologies, digital transformation, business development & consulting, performance management&mentoring, project coordination&management in cross-functional projects.Key tasks/responsibilities/experiences.- Improve Customer Loyalty, reduce churn- Provide quality service to customers and focus on developing processes and organizing tasks in a most effective and productive manner- Introduce new developments in order to improve the efficiency of Customer Care processes- Establish and develop reporting framework, provide reports to stakeholders- Plan, specify, test online customer portals and create user documentations, conduct trainings- Train and develop Customer Care referents, manage their performance- Establish and implement complaint management strategy and corresponding process, manage the process on a daily basis- Enable smooth cooperation between different organizational units to ensure efficient problem solving

Béla Bauer's Current Company Details
iAGE Solutions Ltd. - IBM i and AS400 (RPG, and more) development

Iage Solutions Ltd. - Ibm I And As400 (Rpg, And More) Development

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IT Business Analysis&Design✅ Consultancy✅ Project coordination&management ✅ Omni-channel customer service✅ B2B&B2C✅ Customer satisfaction&loyalty✅
Béla Bauer Work Experience Details
  • Iage Solutions Ltd. - Ibm I And As400 (Rpg, And More) Development
    Business Analyst Project Management
    Iage Solutions Ltd. - Ibm I And As400 (Rpg, And More) Development Feb 2019 - Present
    Budapest
    iAGE is a boutique, but global professional information technology consulting firm.More than 10 years, 200+ projects, 3 continents, 5 platforms, 100% success rateResponsibilities:• Pre-analysing requests, estimating (with developer and architect support) efforts, creating offers• Clarifying business requirements• Documenting business requirements in Confluence (business&use cases, flow charts, wireframes)• Designing functional requirements and wire-frames• Supporting the development team, Architects and developers with release planning, functional research and release testing• Interface with client business and client users and leaders to evaluate, document and prioritize business requirements and use cases.• Creating test plans, test cases and do end to end functional testing to validate business requirements are being met• Working closely with client users and vendor to reach maximum efficiency.• Coordinating and managing projects, controlling costsAchievements:• 6-8 Large and medium projects, 16-20 small projects/change requests per year on average over the last 5 years• 80%+ of them succesfully closed on time and within budget
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  • Staff House Zrt.
    Key Account Manager
    Staff House Zrt. Jun 2018 - Feb 2019
    Budapest, Budapest, Hungary
    Since 2007, Staff House is a market leader in the field of domestic labor accommodation. Staff House’s clients are the most important manufacturing companies and temporary work agencies to whom Staff House offers long-term and reliable cooperation.Responsibilities: • Identified new sales leads• Researched organisations and individuals online (especially on social media) to identify new leads and potential new markets• Contacted potential clients via email or phone to establish rapport and set up meetings• Maintained fruitful relationships with existing customers• Created quotes and proposals• Negotiated and renegotiated contracts by phone, email, and in person• CRM system (MiniCRM) business owner
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  • Leaseplan Hungary
    Business Development - Sme Manager
    Leaseplan Hungary Sep 2016 - Feb 2018
    Budapest
    LeasePlan is one of the world’s leading Car-as-a-Service, Operational Leasing companies, with 1.7 million vehicles under management in over 30 countries. LeasePlan Hungary manages more than 12,000 cars in Corporate and SME segment also.Responsibilities:• Increased and managed SME portfolio, increased customer loyalty and profitability• Provided quality service to customers and focused on organizing processes&tasks in a most effective and productive manner• Introduced new developments in order to improve the efficiency of SME sales &account management processes• Organized daily tasks for the SME Team (3 people)• Developed SME referents, manage their performance• Enable smooth cooperation between different organizational units to ensure efficient problem solving• Managed Complaints, handled the complicated, sensitive problems and escalationsAchievements:• Achived fleet size target in 2016 and overachieved in 2014 (+5%) and 2017 (+20%) by the SME Team• Improved the Customer Loyalty Index from 70 to 72, reduced churn• Implmented Salesforce.com succesfully
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  • Leaseplan Hungary
    Business Development - Driver Contact Center (Project) Manager
    Leaseplan Hungary Jun 2015 - Aug 2016
    Budapest
    Driver Center (Project) ManagerResponsibilities as Driver Center Project Manager:• Set-up and started a dedicated Contact Center to LeasePlan drivers• Created an online platform to Drivers (MyLeasePlan)Responsibilities as Driver Center Manager:• Introduced new developments in order to improve the efficiency of Driver Centre and increase driver satisfaction• Provided quality service to drivers and focused on organizing tasks in a most effective and productive manner• Organized daily tasks for the Driver Center (3 people)• Ensured development of DC referents managed their performance• Coordinated and monitored the complaint handling process• Managed complaints, handled the complicated, sensitive problems and escalationsAchievements:• Delivered the Driver Center Project in time and increased Drivers’ Satisfaction index, improved Complaint management judgement by 17%
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  • Leaseplan Hungary
    Customer Care Team Leader
    Leaseplan Hungary Jul 2011 - May 2015
    Budapest
    Responsibilities:• Provided quality service to customers and focused on organizing tasks in a most effective and productive manner• Introduced new developments in order to improve the efficiency of Customer Care processes• Establish and implement complaint management strategy and corresponding process, manage the process on a daily basis• Improved Customer Loyalty Index (analyze results & create action plans)• Organized daily tasks for the Customer Care Team and Fleet coordinators (9 people)• Ensured smooth cooperation with other units within the organization (finance, operation, IT)• Trained and developed customer service associates, managed their performance• Managed - fleet size, loyalty, profit&risk - the small clients’ portfolio (less than 15 cars) Achievements:• Increased the Client Loyalty Index increased by 3 points/year on the average, reduced churn• Improved Complaint management judgement by 20% in 2014
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  • Leaseplan Hungary
    Account Manager
    Leaseplan Hungary Aug 2007 - Jun 2011
    Budapest
    Responsibilities:• Improved existing relationships, generate awareness, executed at least 100 annual Client visits• Oversaw customer account management, including negotiating contracts and agreements to maximize profits• Forecasted and tracked key account metrics and collaborated with sales team to identify growth opportunities• Handled the complicated, sensitive problems and escalationsAchievements:• I am proud to be voted “Face of LeasePlan Hungary” and “Face of Four Values” prize by my colleagues in 2009, 2010 and 2012.
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  • Sykes Hungary
    Mentor (Call Center)
    Sykes Hungary Aug 2004 - Jul 2007
    Budapest
    • Support of 7 call center agents’ work• Introduced new developments in order to improve the efficiency of Contact Center processes
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  • Ge Healthcare
    Logistics Dispatcher
    Ge Healthcare Oct 2000 - Mar 2004
    Budapest
    • Ensured material supply of production lines• Participated in Global Process System Action Workouts (6sigma)
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Béla Bauer Skills

Customer Satisfaction Customer Service Process Management Customer Relationship Management Business Process Improvement Complaint Management Project Management Team Leadership Fleet Management Business To Business Automotive Negotiation Business Process Management Sme Sector Business Strategy Consulting Business Development Account Management Consultation Sales Cross Functional Collaborations Tender Offers Customer Loyalty Measurement Digital Transformation Consultative Selling Internal Communications Volunteer Management Volunteering Non Profit Volunteering Salesforce.com Mailchimp Google Drive People Management Presentation Skills

Béla Bauer Education Details

  • College Of Szolnok
    College Of Szolnok
    Good
  • Technical School Of Újpest
    Technical School Of Újpest
    Informatics

Frequently Asked Questions about Béla Bauer

What company does Béla Bauer work for?

Béla Bauer works for Iage Solutions Ltd. - Ibm I And As400 (Rpg, And More) Development

What is Béla Bauer's role at the current company?

Béla Bauer's current role is IT Business Analysis&Design✅ Consultancy✅ Project coordination&management ✅ Omni-channel customer service✅ B2B&B2C✅ Customer satisfaction&loyalty✅.

What is Béla Bauer's email address?

Béla Bauer's email address is be****@****ail.com

What schools did Béla Bauer attend?

Béla Bauer attended College Of Szolnok, Technical School Of Újpest.

What skills is Béla Bauer known for?

Béla Bauer has skills like Customer Satisfaction, Customer Service, Process Management, Customer Relationship Management, Business Process Improvement, Complaint Management, Project Management, Team Leadership, Fleet Management, Business To Business, Automotive, Negotiation.

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