Belal Adam Email and Phone Number

To monitor different types of TE Data Transactions; Voice and non voice transactions. To develop and implement quality assurance practices and procedures. To monitor the call center agents performance over the phone according to the monthly statistical sample size. To provide detailed, clear and professional performance feedback. To track and report the most common problems in order to take corrective actions. To provide feedback to call center team leaders. To attend and pass a periodical assessment for measuring specialist qualification, knowledge, customer service and QA to be qualified for calibration Approach .To measure the rate of customer satisfaction. To measure the response time of other parties involved in the support cycle. To be committed to all other job requirements. To perform any other duties requested by the Direct Manager.