Belal Uddin Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

► Deliver a memorable experience to guests by serving as a focal point of contact and brand ambassador WestJet Service.► Answer all customer questions over the phone to book air travel for internal and external guests and deliver information on COVID related matters, such as answering calls regarding requirements to travel around the world.► Provide pre and post booking support using company’s reservation system to change and cancel reservations.► Accountable for creating a remarkable experience for guests through one-on-one and telephone contact to arrange air travel on WestJet flights while providing information for guests with a variety of needs.► Ensure that guests enjoy their call by educating and helping them while delivering the expected experience which guests have come to know and love about WestJet.

Calgary, Alberta, Canada

► Courteously respond to guest's calls, made reservations for new guests, and recorded guest's information and preferences in the PMS system. ► Ensured maximum guest satisfaction by welcoming them in a friendly manner and providing exceptional services according to their expectations. ► Managed the overall check-in and check-out process such as taking identification from guests, issuing room keys, delivering luggage to appropriate rooms, and resolving any late and disputed charges. ► Increased hotel revenue by up-selling rooms and additional services to guests. ► Ensured compliance with established procedures while processing guest transactions. ► Corresponded any outstanding guest requests and non-escalated issues to management that require additional monitoring. ► Ensured fulfillment of established hotel safety protocols and procedures and reporting any health and safety incident, security breaches, concerns, and suspicious behavior to the manager.

Banff, Alberta, Canada

► Successfully met all guests’ expectations by ensuring an exact 24-hour turnaround time for all correspondence including guest inquiries, rooming lists, and reservation revisions.► Developed solid knowledge of all current rates, packages, promotions, hotel room types, in-hotel services, conferences, wedding, tour groups, local services, and attractions.► Converted inquiries into clients using effective closing and negotiation skills while taking reservations through phone, email, and fax.► Maintained guest records and input and update in-Hotel dining reservations in Property Management System (Opera).

Banff, Alberta, Canada

► Acted as a switchboard agent, accountable for receiving calls, answering guests’ inquiries, and transferring calls.► Increase revenue and minimized loss by ensuring customers establish credit upon check-in and adhering to credit procedures.► Maintained accurate payment records and informed the accounting department regarding special billing orders.► Processed all payment transactions by verifying proper name and address and approval codes for cash/credit card paying customers.► Delivered outstanding first impression of Rimrock Resort Hotel through professional presentation of information to potential guests regarding rates, availability of rooms, and description of facilities, services, and area attractions.► Gained knowledge of all current rates, packages, promotions, hotel room types, in-hotel services, conferences, wedding, tour groups, local services, and attractions.► Attended incoming calls from customers, suggested various accommodation packages, delivered reminders to customers about upcoming reservations, and offered information about nearby sites.► Received reservations through phone, email, and fax while maintaining guest records and inputting and updating in-Hotel dining reservations in Property Management System (Opera).► Increased revenue and minimized losses to ensure that all customers establish the credit upon check-in.► Processed all payment transactions by performing proper name and address verification and approval codes for cash/credit card paying customers.► Administered all facets of check in of all guests while maintaining record of all special requests at the time of arrival.► Ensured the adherence of compliance to all key control policies while managing all safe deposit boxes for guests.

Calgary, Canada Area

► Achieved all established sales targets while administering daily recruitment activities at the branch.► Identified potential opportunities for new lines of business using effective prospecting techniques promotion of agency’s products and services.► Ensured 100% client satisfaction and retention by assessing clients’ needs, resolving concerns, and improving service levels.► Cultivated and maintained professional relationships with clients while providing cost-effective service solutions.► Played a pivotal role as a recruitment coordinator for world's largest human resources provider and temporary staffing firm.► Sourced prospective opportunities for new lines of business and enhanced sales by effectively promoting agency’s products and services.► Developed professional relationships and delivered cost-effective service solutions to customers.

Calgary, Canada Area

► Carried out an array of tasks which include welcoming and greeting guests, scanning their tickets, making announcements, and directing guests to their seats while ensuring the provision of exceptional guest services to all festival attendees.► Recognized as a super host in 2019 and achieved multiple awards for hosting and receiving excellent feedback from public.► Delivered exceptional customer service to the festival attendees, providing the guests with warm welcome, scanning tickets, making announcement, and directing people to right direction.

Calgary, Canada Area

► Provided world-class service to culturally diverse guests, fulfilling their needs, and providing support throughout their stay.► Managed guests' check-in and out using a computerized hotel management system, verifying guest information, answering inquiries, and quoting rates and availability during the reservation process.► Trained new employees on company’s standard procedures while ensuring seamless service and guest satisfaction.► Retained remarkable service standards while greeting all guests upon check-in and received all information while taking room reservations and following the rate-quoting scenario.► Acted as a first point of contact for patrons to ensure the delivery of high level customer service.► Addressed any guest complaints in a professional manner and liaised with senior management as required.► Provided exceptional service and remarkable experience to all guests/clients.► Communicated with guests and fellow employees in a pleasant and friendly manner while ensuring the fulfilment of values and brand standards.► Coordinated the communication of all pertinent information to oncoming and outgoing shifts related to guests/clients’ needs.► Handled all facets of the cash float and ensured proper utilization of float transfer forms at all times.► Ensured timely and efficient completion of all tasks and duties on the shift checklist.

Calgary, Canada Area

► Delivered administrative support in managing daily operations and coordinated all clerical functions such as collection, entry, and record keeping of all campaign information.► Facilitated with volunteer coordination, recruitment, retention, and supported in campaign preparation including kick off events, wrap up events and kit pick-up & collection► Organized and directed weekly and monthly meetings to discuss financial targets, operations, and KPI’s.► Developed creative ideas to execute successful fundraising campaigns.► Devised and applied various research techniques to conduct cold calling and creating presentations for Alberta Provincial meeting.► Formulated multiple reports and information using database to support weekly and monthly reporting.► Updated and maintained database for the heart and stroke campaigns, ensuring effective entry of all folders, receipt books, potentials, do not call lists, follow-ups, and duplicates.

Calgary, Canada Area

► Raised funds to assist families connect with “Inn from the Cold” and homeless families with basic resources, such as shelter, nutritious food, clothing, medical care and access to education for their children and families.► Played a pivotal role as a key member of the Youth Advisory Committee in conducting comprehensive research regarding youth expectations and employment opportunities.► Coordinated the distribution of information by handing over brochures to clients at the YEC Youth.► Provided active support in conducting Hiring Fair and other pre-activities for the Hiring Fair.

Calgary, Canada Area

► Researched, conducted, and prepared workshops and training programs for volunteer development.► Supported and co-facilitated volunteer information sessions and various programs with a variety of outreach activities.► Contributed to the event planning, including room setup, break down, and decoration.► Managed all activities related to field trips, event management and coordination.► Provided technical support to ensure smooth execution of all event operations.

Calgary, Alberta, Canada

► Performed and entered student evaluation in a database, ensuring 100% accuracy and completeness.► Rendered solid creative acumen in creating agency advertising buttons.► Researched and prepared workshop materials and kits for facilitators and events.

Diploma, Hospitality In Business Management

Diploma, Flight Attendant