- iScala implementation (Finance, Sales, Purchasing, warehouse management, Service Management, Contract Management, Project Management and payroll). - Microsoft CRM5 Implementation & Support with iScala Integration. - iScala internal Support (Finance, Supply chain management, Service management Contract Management, Project Management and payroll). - iScala External Support (Follow up issues, bugs and enhancements with Epicor-iScala). - Analyze iScala releases and hot… Show more - iScala implementation (Finance, Sales, Purchasing, warehouse management, Service Management, Contract Management, Project Management and payroll). - Microsoft CRM5 Implementation & Support with iScala Integration. - iScala internal Support (Finance, Supply chain management, Service management Contract Management, Project Management and payroll). - iScala External Support (Follow up issues, bugs and enhancements with Epicor-iScala). - Analyze iScala releases and hot fix to know what is new in the new iScala releases (bugs solved and new features). - Design Training Procedures Manual for the Key and End users of iScala Customize iScala standard reports and design new crystal and MSRS reports - SQL Server Database installation, upgrading and tuning. - iScala BI Tool implementation, administration and training (BI Query Designer). - Crystal Report : Design new report and develop reports . - Troubleshooting errors and fix crystal reports.- work closely with supply chain management department to create a new reports for the top management - provide technical support to all users and top management-build training materials using Uperform Show less

ERP system developer (Iscala)Crystal Report developer Network AdministratorEstablishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection… Show more ERP system developer (Iscala)Crystal Report developer Network AdministratorEstablishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.Prepares users by designing and conducting training programs; providing references and support.Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.Meets financial requirements by submitting information for budgets; monitoring expenses.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Protects organization's value by keeping information confidential.Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

Develop organizations’ network strategies.Approve network designs.Build and maintain networks, as well as implement upgrades by deploying new technologies.Direct activities surrounding wireless networking, VoIP implementation and network security – including recommending security hardware and software.Ensure that various computer networks are designed for efficient operation.Estimate budgets.

• Responsible for the performance, integrity and security of a database. participated in planning, development and troubleshooting database issues .• Maintained excellent communication with the IT Manager on all tasks and projects• Managed and supported POS (Point Of Sales )• Implemented and administered database Utilities (install, tasks, reports, deployment, policies, backup, and restore)• Responsible for supporting reporting services programs at the HQ.• Installed and… Show more • Responsible for the performance, integrity and security of a database. participated in planning, development and troubleshooting database issues .• Maintained excellent communication with the IT Manager on all tasks and projects• Managed and supported POS (Point Of Sales )• Implemented and administered database Utilities (install, tasks, reports, deployment, policies, backup, and restore)• Responsible for supporting reporting services programs at the HQ.• Installed and maintain P.O.S application on oracle 9i and troubleshot Database errors (including using path for backup and restore). Show less

-managing customers complains and enquiry via the phone.-monitor and processed customers calls to ensure optimal level of customer satisfaction and resolve all inbound issues.-provide customer care services to all callers and assisted in fulfilling all requirements. -analyzed customer proplems ,perform troubleshooting to resolve all issues.

• Maintaining the Hotel Room wireless network.• Troubleshooting as and when required.• Updating the network with the latest software and hardware.• Performing repair work as and when required by the guest computers.• Designing filing systems in consultation with other employees and the management• Maintenance of the hotel intranet.• Protect the company's systems from outside attacks from networks and viruses.• They have to watch closely which employee is accessing… Show more • Maintaining the Hotel Room wireless network.• Troubleshooting as and when required.• Updating the network with the latest software and hardware.• Performing repair work as and when required by the guest computers.• Designing filing systems in consultation with other employees and the management• Maintenance of the hotel intranet.• Protect the company's systems from outside attacks from networks and viruses.• They have to watch closely which employee is accessing what and report any serious matters• Daily reports all the problems in the network on daily basis. Show less