Lyne Belanger, Mba

Lyne Belanger, Mba Email and Phone Number

Vice President, Operations at Nordia, a leader in Customer Experience (CX) @ Nordia Inc.
Lyne Belanger, Mba's Location
Waterloo, Ontario, Canada, Canada
Lyne Belanger, Mba's Contact Details

Lyne Belanger, Mba work email

Lyne Belanger, Mba personal email

About Lyne Belanger, Mba

A senior client experience leader with over 20 years of experience in sales, customer service and operations management. An employee focused team player with considerable experience in both front and back operations, project management, process improvement and technology implementations. A strategic leader with a proven ability to develop and motivate high performing teams, implement sustainable change and drive bottom line results through employee engagement and customer satisfaction.Areas of expertise:Strategic planning, sales, process optimization, focused execution, call centre management and technology, insurance knowledge, CRM, project management, team building, employee engagement, change management, back office, collections, fraud management, six sigma, coaching, employee motivation, talent management and development, and self care.

Lyne Belanger, Mba's Current Company Details
Nordia Inc.

Nordia Inc.

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Vice President, Operations at Nordia, a leader in Customer Experience (CX)
Lyne Belanger, Mba Work Experience Details
  • Nordia Inc.
    Vice President, Bell Sales And Customer Care
    Nordia Inc. Feb 2019 - Present
    Laval, Québec, Ca
    View
  • Nordia Inc.
    Vice President, Operations At Nordia, A Leader In Customer Experience (Cx)
    Nordia Inc. Feb 2019 - Present
    Laval, Québec, Ca
    View
  • Intelligent Mechatronic Systems - Ims
    Senior Director, Global Customer Excellence
    Intelligent Mechatronic Systems - Ims May 2016 - Jun 2018
    Crewe, Gb
    Intelligent Mechatronic Systems Inc. (IMS) is a leader in connected car technology that enables drivers to be safer, smarter and greener. Our unique approach of converging in-car infotainment, automotive telematics and wireless technology has resulted in an impressive range of solutions. Reporting to the Executive Director of Customer Services, I am responsible for providing strategic leadership and management of the Customer Services Teams comprised of Customer Care and technical Customer Operations teams.
    View
  • Travelers
    Vice President, Operations
    Travelers Jun 2014 - Mar 2016
    New York, Ny, Us
    Responsible for National Field Services Support, Underwriting Centre, Policy Services, Broker Administration, Customer Service and Billing. In addition, I am also responsible for Operational Effectiveness which is comprised of Business Process Design, Workforce Management, Training & Documentation, Metrics & Analytics, Project Implementation, Communication and Quality Assurance.
    View
  • Td
    Vice President, Csc Direct And Affinity Markets, Td Insurance
    Td Jan 2012 - Aug 2013
    Toronto, Ontario, Ca
    Reporting to the Sr. Vice President, Sales and Distribution responsible for managing a budget of $65 million and overseeing the residential, auto, life and health operations of a business unit of 2000 employees in eleven contact centers across Canada.
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  • Belairdirect Insurance
    Vice President Sales & Customer Care
    Belairdirect Insurance Nov 2004 - Jan 2012
    Anjou, Ca
    Reporting to the President, direct-to-consumer (Intact Financial Corporation), responsible for managing a budget of $45 million, and overseeing the operations of a department of 700 employees in five contact centers and 11 regional offices across Ontario and Quebec.
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  • Rogers Communications
    Director Rci National Customer Care Sales & Service
    Rogers Communications Jul 2002 - Oct 2004
    Toronto, Ontario, Ca
    Reporting to the Vice President, Process Optimization, responsible for the planning, development, and implementation of all initiatives and ongoing improvements for Rogers Converged contact centre operations across through a team of project managers and business analysts.
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  • Dolphin Telecom
    Head Of Support And Planning, Customer Operations (For Telesystem International Wireless)
    Dolphin Telecom Feb 2001 - Aug 2001
    For all roles at Telesystem International Wireless (T.I.W)Telesystem International Wireless (TIW) was a Canadian-based fast-growing, global mobile communications operator that entered into various international markets through the bidding of newly issued licences or the purchase of existing companies. Reporting to the Vice President of Operations, representing the operations, oversaw a serious of mobile start-ups and process improvements for existing newly bought companies.
  • Cesky Telecomcz
    Director, Activations, Risk Management And Customer Care (For Telesystem International Wireless)
    Cesky Telecomcz Oct 1999 - Feb 2001
    Cz
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  • Telemig Celular
    Director Of Customer Operations (For Telesystem International Wireless)
    Telemig Celular May 1999 - Sep 1999
    Br
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  • Telet Cellular (Brazil)
    Director Of Customer Operations (For Telesystem International Wireless)
    Telet Cellular (Brazil) Aug 1998 - Apr 1999
  • Bell Mobility
    Manager, Customer Operations (Montreal & Toronto)
    Bell Mobility Oct 1989 - Aug 1998
    Montreal, Quebec, Ca
    Reporting to the Director of National Planning, I was responsible for the client facing projects and initiatives implementation for Montreal and Toronto. This included providing leadership to a group of project professionals who lead the implementation of corporate initiatives including marketing programs, technology implementations and process optimization.
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Lyne Belanger, Mba Skills

Call Centers Leadership Customer Experience Change Management Crm Customer Service Sales Team Leadership Sales Management Risk Management Account Management Call Center Insurance Business Analysis Coaching Team Management Business Development Customer Retention Telecommunications Workforce Management Analytics Wireless Project Planning Contact Centers Product Management Customer Satisfaction E Commerce Customer Relationship Management Wireless Technologies

Lyne Belanger, Mba Education Details

  • University Of Liverpool
    University Of Liverpool
    Mba

Frequently Asked Questions about Lyne Belanger, Mba

What company does Lyne Belanger, Mba work for?

Lyne Belanger, Mba works for Nordia Inc.

What is Lyne Belanger, Mba's role at the current company?

Lyne Belanger, Mba's current role is Vice President, Operations at Nordia, a leader in Customer Experience (CX).

What is Lyne Belanger, Mba's email address?

Lyne Belanger, Mba's email address is be****@****hoo.com

What schools did Lyne Belanger, Mba attend?

Lyne Belanger, Mba attended University Of Liverpool.

What are some of Lyne Belanger, Mba's interests?

Lyne Belanger, Mba has interest in Running, Cooking, Cycling, Fencing.

What skills is Lyne Belanger, Mba known for?

Lyne Belanger, Mba has skills like Call Centers, Leadership, Customer Experience, Change Management, Crm, Customer Service, Sales, Team Leadership, Sales Management, Risk Management, Account Management, Call Center.

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