• Protect Wireless Network and close Router vulnerabilities. • Disable Windows vulnerabilities and configure Windows Firewall. • Install and configurate anti-virus, firewall, proxy.• Detecting and Removing 98% Fud Malwares, Botnet, Virus, backdoors, keylogger, rootkits, worms, Trojans, spyware that can bypass all anti viruses and Firewalls.• Prevent Man in the middle, NTLM Relay Attacks.• Install an intrusion detection system (IDS) to monitor network and alert to unusual events like attempts to hijack traffic flow.• Design a secure network using Raspberry and proxies.• Protect against malicious emails (links,pdf,macro office)• Plan and design security architectures for IT projects.• Probe and provide security solutions referencing business-standard analysis criteria.• Update and upgrade security systems as needed.• Research cybersecurity criteria, security systems, and validation procedures.

• Answering 87% support requests that come in via phone calls, emails.• Response to tickets escalated from our Level 1 support team via phone, in person, and electronically.• Active directory configuration, group policy, and password resets.• Conducted workload assessments and devised new operational processes that led to a 70% increase in productivity.• Conserving +80% network performance by performing network and performance tuning, repairing network.• Accomplishing 90% for designing, organizing, modifying, installing, and supporting client’s computer systems.• Designing’s LANs, WANs, Internet and intranet systems, and network segments.• Design and install well-functioning computer networks, connections and cabling• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network• Inspect LAN infrastructure and fix minor or major problems/bugs• Test and configure software and maintain and repair hardware andperipheral devices• Evaluate network performance and find ways of improvement• Organize and schedule upgrades and maintenance without deterring others from completing their own work• Do regular data backups to protect the organization’s information• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions.

• Install and configure Windows Sever 2016 (setup, administration, maintenance,and troubleshooting).• Preparing and solving Virtual Server problems with 90% success rate (VMware, VirtualBox, Hyper-V)• Troubleshooting and share a printer on LAN and over internet.• Conducted workload assessments and devised new operational processes that led to a 70% increase in productivity.• Equipment Setup and Deployment.• Correcting 90% operation systems problems windows, Mac OS.• Install and configurate Microsoft Office 365, Zoom, Sophos, VPN, Bluejeans, G suite.• Troubleshooting Microsoft office 365.• Troubleshooting LAN Network switching connectivity& Assigning users to connect to the university’s LAN network• Installing Windows and all essential software programs including Anti- Virus, firewall.• Resolve complex issues requiring detailed systems and applications knowledge that have beenescalated from Tier I• Maintain system capabilities by testing existing equipment and programs• Try out new systems and software• Train users on proper use of hardware and software• Manage and train Tier 1 support technicians• Preserve and configure Wireless access points, and remote access connections.• Provide general software support including Microsoft Office, Microsoft Teams, Citrix and proprietary software• Maintain accurate records and communication, work performed, troubleshooting and resolutions through ticketing system• Active directory configuration, group policy, and password resets.• Troubleshoot all Microsoft products including - Microsoft Active Directory, Exchange, OWA, MS Teams, OneDrive and SharePoint administration changes.