• Understand department process flow, constantly looking for area of improvement.• Constantly seek to improve the operational efficiency of the department and collaborate with the Product team• Ensure all customers standard operating procedures are followed• Building and maintain strong relationships with our agents

• Follow FCL shipments from all over the world• Communicate cargo status • Control and submission manifest to Customs• Understand our customers and help them • Check vessel transshipments, ETA

• Follow LCL shipments from all over the world• Contact our agents and communicate cargo status to our Customers• Assistance our Customers on the process• Talked and coordinate container pick up and cargoes unstuffing with our warehouses• DDU/DDP LCL quotations

• Answer and forward telephone calls and e-mails• Copy, file, and maintain documents and records• Inform Customers about rate of Exchange, ETA, transshipments, warehouses. • Invoices review