Monitoring delayed credits, cards, accounts, follow up and survey the delayed credits portfolio and change the collection strategies if needed, work and collaborate with BT teams to upgrade the collection tools needed, calculate the performance of the outsource firms, prepare and follow up the rollrate, first payment default (FPD), Restructuring reports, prepare the reports for the collection team's needed, worked on the entegration of the ADC and collection project, now working on entegration of the restructuring and digital channels. I also worked on using robotic technics on daily routine issues.

To control and monitor the legal letter process, control account of expenses, control and report of the provision accounts,write-off amounts