Interviewing applicants and sending qualified appointment setters to train with the client.Handles team of appointment setters.Setting appointments via phone for our local rates specialists in the U.SMonitoring calls of home-based appointment setters and coaching them if needed.Processing invoice and payroll for QAS team.Downloading and Uploading leads for the campaign.

Calling existing and past ASC customers to update their records, update the CRM about the status of each customers and provide customer service.Upselling new or additional machines and service to past and current customers.Updating customers' information in the client's CRM and relaying messages directly to client if something needs immediate attention.Project Based Campaign (5 months)Main goal was to organize the client's leads and database.

- Calling expired and FSBO leads to set appointments for a realtor in the U.S- Update the CRM with the information or details of the each call

- Calling expired and FSBO leads to set appointments for a team of realtors in the U.S- Update the CRM with the information or details of the each call- Create marketing flyers such as Open House, Just Sold, Just Listed, For Sale, and other marketing flyers as requested by the client- Prepare documents and send over to clients via DocuSign for their E-signatures- Email management- Research - Other Administrative tasks

Technical Support Representative We receive calls from agents tier 1 and resolve the customer's concern for them As technical support we receive calls from customers with technical concerns when it comes to their mobile phones We provide different customer service assistance such as topping up, changing numbers etc.

Sales Specialist We make outbound and take inbound calls and sell DODO homephone, mobile, ADSL internet and wireless internet services to customers.