Belinda Davis Email and Phone Number

Leading a dynamic team that creates engaging, marketing type product communications for clients and internal associates.

Responsible for creation and/or delivery of all associate and client-facing solution communications. Analyze products, features and solutions and drive a continuous field / client impact analysis, collaborate with internal partners and create detailed Internal and Client-facing Readiness Plans that will drive organizational readiness and product/solution adoption, and engage Field SMEs from the business. Assesses product usability and serviceability / implement-ability are incorporated into product design.Understands the perspective of the client and takes action(s) to integrate the client's needs with the products and strategic direction of ADP; builds relationship and trust/respect with the clients (Voice of the client / field).

Assist CRE with the development of Associates, talent, sales and processes. Mentor new associates and provide HR Business Partners with on-going escalation support, best practices and weekly one on one retention strategies calls.Leveraging Industry knowledge to best align services with client’s business goals and building solid client partnerships. Adept at positioning strong operational expertise to drive client satisfaction and retention. Consistent above plan retention for FY’11- FY’14.Delivering a strong value proposition to client base and aligning company’s strategic business goals with Resource aligned deliverables. Deliver day to day employee relations support on topics including labor law compliance, employee engagement, policy and procedure development, recruiting, discipline and termination procedures in an ever changing environment.Ability to successfully facilitate training programs for all levels of the organization including employee, management and leadership programs including Customer Service, Preventing Harassment, Ethics and Management Styles.

Responsible for start up of insurance agency providing benefits and service to PEO clients. Secured quotes, negotiate/review client and prospect plans, including evaluating for optimal selection while maximizing employee coverage and controlling employee/employer cost. Coordinating open enrollments, client and employee level. Negotiated current master plan contracts for PEO plans. Liaison between PEO and Agency.Negotiated current master plan contracts for PEO plans. Marketed and implemented Limited Benefit Offering for all worksite employees.

Responsible for developing high revenue client relationships, providing quality service and building profits for the company through customized benefit offerings.Implemented and streamlined new business guidelines improving communication with clients and internal departments. Enhanced service program, increasing quality and consistency of client relationships. Managed and directed discrimination/ harassment and wage and hour investigations/audits as lead investigator providing recommendations to senior management of client companies. Primary liaison between agency investigators and legal team.Created and designed Human Resource Forms, including worksite employee new hire booklet, employee documents and product packaging, designed customized labor law poster, and Benefits Booklet encompassing common regulations and procedures for the client companies.As Client Services/Benefits Manager, responsibility for all department employees, including performance evaluation, training and teambuilding. Mentored and coached associates to achieve professional growth through SHRM certifications and local certificate programs.Established internal operating procedures for client benefit billing/reconciliation resulting in controlling lost revenue and cost containment. Implemented and maintained, checks and balances for insurance eligibility and COBRA compliance.