Providing technical support for Displayr and Q users by maintaining a deep understanding of the products in order to speak with customers about the most relevant features/functionality for their specific business needs.Building interactive online dashboards and reporting solutions to illustrate the benefits of Displayr to clientsCreating content to support the software (e.g. webinars, videos, blog posts, and technical documentation).Providing account management to… Show more Providing technical support for Displayr and Q users by maintaining a deep understanding of the products in order to speak with customers about the most relevant features/functionality for their specific business needs.Building interactive online dashboards and reporting solutions to illustrate the benefits of Displayr to clientsCreating content to support the software (e.g. webinars, videos, blog posts, and technical documentation).Providing account management to Professional and Enterprise level customers and managing client relationships of existing customers for EMEA.Track accounts to identify churn risk and work actively to improve customer health and retention. Increase customer retention by conducting regular check-in calls for tactical items and performing strategic business reviews to align with the customer's objectives and outcomes.Continually improving systems to be more efficient and effectively achieve the above by working closely with Product and Engineering, as well as cross-collaboration with Sales and Customer Success. Show less

To ensure each project at every stage of the project life cycle is a seamless process ensuring operational excellence.UK Health Division Power BI Expert. Developing interactive dashboard and reports in Excel and Power BI using Power Query and Data Analysis Expressions (DAX). The dashboards are flexible and able to use both respondent level or aggregated data. Rolling this out as the main dashboard deliverable to clients and using Power BI internally to automatically update… Show more To ensure each project at every stage of the project life cycle is a seamless process ensuring operational excellence.UK Health Division Power BI Expert. Developing interactive dashboard and reports in Excel and Power BI using Power Query and Data Analysis Expressions (DAX). The dashboards are flexible and able to use both respondent level or aggregated data. Rolling this out as the main dashboard deliverable to clients and using Power BI internally to automatically update reports used by project teams. Show less

Leading the Specialist Quant Team in the delivery of quantitative projects from inception to completion.Developing and inspiring the existing team of project managers across all levels, ensuring we adhere to best practice. Maintain an overview of the projects underway, ensuring we meet the agreed deadlines, quality and budgetary requirements, and intervening where necessary.Help to ensure the wider team are meeting budgetary targets. Ensure that we are implementing the… Show more Leading the Specialist Quant Team in the delivery of quantitative projects from inception to completion.Developing and inspiring the existing team of project managers across all levels, ensuring we adhere to best practice. Maintain an overview of the projects underway, ensuring we meet the agreed deadlines, quality and budgetary requirements, and intervening where necessary.Help to ensure the wider team are meeting budgetary targets. Ensure that we are implementing the company strategy effectively.Help to develop and continually improve processes and ways of working, continually evolving standard operating procedures to ensure the team is working effectively, including automating the report production.Act as a point of escalation and help to troubleshoot issues as they emerge at any point in the project life cycle for both off-shore and on-shore suppliers.Account management responsibilities which involve building and maintaining relationships with client and key personnel.Interactive dashboard development in Excel and Power BI using Power Query and Data Analysis Expressions (DAX). The dashboards are flexible and able to use both respondent level or aggregated data. Rolling this out as the main dashboard deliverable to clients.Member of the Executive Committee.Received Kantar Gold Award, September 2018 for forward thinking. Awarded the Hugh Stammers Award For Innovation, December 2018 for rolling out report automation in PowerPoint or Excel and developing dashboards using Power Pivot. Show less

Was the lead analyst on the Bus Passenger Survey (BPS) which is now associated as being a benchmark with in the industry for passenger satisfaction. The data is used to influence improvements with bus services.Whilst being involved with BPS and other ad-hoc/tracking surveys, I am also developing my role within the company to encompass a more in-depth data analytics role, primarily using Excel, SPSS and SQL, complimented with rigorous self-study of Python and R. Previously the… Show more Was the lead analyst on the Bus Passenger Survey (BPS) which is now associated as being a benchmark with in the industry for passenger satisfaction. The data is used to influence improvements with bus services.Whilst being involved with BPS and other ad-hoc/tracking surveys, I am also developing my role within the company to encompass a more in-depth data analytics role, primarily using Excel, SPSS and SQL, complimented with rigorous self-study of Python and R. Previously the lead analyst on the National Rail Passenger Survey. This data is used to influence decisions with rail franchises and secure journey improvements on behalf of rail passengers through working with the rail industry, other passenger groups and the Department for Transport. The data is regarded as a UK National Statistic. Brought new thoughts and learning’s to the analysis process including tighter logic and quality control checks. Responsible for developing the database which controls the sample, fieldwork progress and generation of the questionnaires. Continued development of the quality control checks are paramount and the automation of the reporting to turnaround data delivery accurately and efficiently. The core objective specifically relates to trends, it is of critical importance that surveys continue to function in a way that allows trends to be observed in a consistent manner.Provide advanced programming and technical services needed in support of client studies. Use experience to make value-added suggestions and recommendations to clients and project staff. Discuss various options and suggest solutions.Client facing and involved in the job life cycle from inception to presentation of survey findings. I manage the work flow throughout to ensure timely delivery of the data from our operations arm of the business in conjunction with third party suppliers.Familiar with various statistical techniques including factor and regression analysis. Show less

Provide advanced programming and technical services needed in support of client studies. Use experience to make value-added suggestions and recommendations to clients and project staff. Discuss various options and suggest solutions.Identify and clearly explain problems, tasks, and procedures. Share knowledge and experiences with other staff.Manage projects both, continuous and ad hoc, domestic and international. Managed a team of seven on a large multi-national survey with team… Show more Provide advanced programming and technical services needed in support of client studies. Use experience to make value-added suggestions and recommendations to clients and project staff. Discuss various options and suggest solutions.Identify and clearly explain problems, tasks, and procedures. Share knowledge and experiences with other staff.Manage projects both, continuous and ad hoc, domestic and international. Managed a team of seven on a large multi-national survey with team members based in India and the US to provide 24 hour coverage.Design and implement databases, inquiry programs and other “custom” programming tasks, creating tools that increase efficiency and quality.A member of the President’s Advisory Council. Show less