Working within a free-to-air television broadcaster, this role involved collaborating directly with stakeholders to discover and document the current and future state process maps for a business transformation and technology system implementation. Successfully generated the Change Strategy for the project’s discovery phase as the key deliverable at the completion of the contract.Key Responsibilities:• Generation of the project Change Strategy including stakeholder analysis, change… Show more Working within a free-to-air television broadcaster, this role involved collaborating directly with stakeholders to discover and document the current and future state process maps for a business transformation and technology system implementation. Successfully generated the Change Strategy for the project’s discovery phase as the key deliverable at the completion of the contract.Key Responsibilities:• Generation of the project Change Strategy including stakeholder analysis, change impact assessment, change approach (including communications and learning and development), barriers and resistance analysis, training attendee analysis, risks and mitigations.• Engaging directly with stakeholders to analyse current and future state process maps, identifying change impacts and points of resistance.• Managing the generation of business process documentation in collaboration with the Business Analyst.• Helping stakeholders understand the role and focus of change management within the project environment.Achievements:• Change Strategy successfully delivered to meet project milestones; received with positive project team and stakeholder feedback. Show less

Broadcast Television system implementation.

I led change management across multiple technology-driven transformation initiatives. Recent initiatives included a Broadcast Television Playout Solution, Set Top Unit (STU) User Experience and Metadata, 4K resolution broadcast channel, Linear/Video On Demand (VOD) scheduling and SD/HD VOD asset management. Change is delivered within Agile, Waterfall and ‘WAgile’ project environments.Key Responsibilities:• Driving change from strategy to delivery, matching tools and initiatives… Show more I led change management across multiple technology-driven transformation initiatives. Recent initiatives included a Broadcast Television Playout Solution, Set Top Unit (STU) User Experience and Metadata, 4K resolution broadcast channel, Linear/Video On Demand (VOD) scheduling and SD/HD VOD asset management. Change is delivered within Agile, Waterfall and ‘WAgile’ project environments.Key Responsibilities:• Driving change from strategy to delivery, matching tools and initiatives to each project’s size, timeframes and requirements.• Engaging the full spectrum of stakeholders: sponsors, project boards, business owners, content teams from Acquisitions to Playout, solution architects, developers, engineers, project teams, external channels, vendors.• Analysing stakeholders and change impacts, highlighting risks to project delivery, business readiness and adoption.• Training: designing training approaches; detailed needs analysis; session design, creation and facilitation; vendor management; reporting, coaching SME’s and project stakeholders on training creation and facilitation.• Communicating: planning, designing, creating, distributing content via multiple delivery platforms.• Measuring: utilising stakeholder feedback to measure and report on adoption, utilisation and proficiency.Achievements:• High level of business and project stakeholder satisfaction exceeding 80% KPI.• ‘Most Valuable Player’ (MVP) Award (voted by colleagues and stakeholders) – Dec 2019.• ‘Player’s Player’ Award (voted by colleagues and stakeholders) – Sept 2019. Show less

Supporting the creation of the change strategy, planning and implementation for a broadcast transformation program which included introduction of a new Broadcast Management System, Media Asset Management (MAM) and standardised business workflows.Key Responsibilities:• Contributing to overall change strategy and plan, communication, business readiness and implementation plans.• Leading and managing implementation for a VOD workflow transition.• Managing training approach and… Show more Supporting the creation of the change strategy, planning and implementation for a broadcast transformation program which included introduction of a new Broadcast Management System, Media Asset Management (MAM) and standardised business workflows.Key Responsibilities:• Contributing to overall change strategy and plan, communication, business readiness and implementation plans.• Leading and managing implementation for a VOD workflow transition.• Managing training approach and delivery including: training needs analysis, training plan and logistics, budget management, vendor engagement and coaching, user guide production.• Assessing change impacts for initiatives affecting roles, technology, workflow and processes.• Designing and facilitating business readiness sessions.• Engaging directly with stakeholders.• Designing and initiating change implementation plans for handover to implementation coordinators.Achievements:• Our Change team achieved 84% recipient engagement score against 70% KPI. Show less

Identified the need for and implemented this new role for the Broadcast Technology group. An interfacing role between project delivery and operational teams. Focus on team training to ensure that new products were effectively transitioned from project phase to operational handover phase. Included creation and distribution of communications and documentation to internal and external stakeholders.Key Responsibilities:• Collaborating with project teams to perform training needs… Show more Identified the need for and implemented this new role for the Broadcast Technology group. An interfacing role between project delivery and operational teams. Focus on team training to ensure that new products were effectively transitioned from project phase to operational handover phase. Included creation and distribution of communications and documentation to internal and external stakeholders.Key Responsibilities:• Collaborating with project teams to perform training needs analysis, generate training approach and coordinate training delivery schedules across multiple projects.• Designing and facilitating training sessions, ensuring translation of technical products and concepts into a language suitable for multiple audiences.• Coaching teams in training program design, materials preparation and facilitation to build capability, reducing external training costs and increasing engagement with training initiatives.• Identifying and implementing a training forecasting process to ensure full utilisation of available training budget and a planned approach to team development.• Working with external training partners to identify training courses to meet training forecast and coordination of booking and purchase processes.Achievements:• The “Tron” Award, Product Town Hall, 2013: awarded because I always “Fight for the Users”. Show less

Inventory account management, inventory provision, technical communications, platform availability reporting, and field trial administration.

Ingest of worldwide news content feeds and associated server/database management. Outlets included BBC World, BBC News 24 and BBC One National Bulletins.

Shaped and integrated this new operational role. Designed, implemented and administered the first change control process for coordination and communication of changes on the broadcast platform. Translation of these technical changes into meaningful communications issued to all platform stakeholders.

Ingest and quality assurance of short form material to meet TX schedule requirements, metadata and server database management, music clip reel management and tape loads to Flexicarts. Promoted into supervisor role: managed shift rosters, client and internal stakeholder relationships and interdepartmental cross training. Contributed Media Handling expertise to the Near Video On Demand (NVOD) operation of the first digital cable television project in Australia.

Shaped and integrated this new operational role. Coordination and preview of long form and interstitial content to channel style guide requirements and workload management for assistant previewers to meet channel TX schedule requirements.