Belinda Beckman Email and Phone Number

Provided owner, supervisor and restaurant teams with improvement plans. Improved customer appreciation feedback by 16% in 18 month period through training teams on proper analysis of results and action steps.Trained and coached Franchise partners on operational procedure and process.Improved food safety implementation and prepared teams for external evaluation process by conducting over 200 management level training sessions across the country.Technical expert on computer programs and File Pro tool used to conduct restaurant performance evaluations. Trained, coached and mentored new specialists.Instructed and certified 180 management members through Prometric Food Safety Certification.

Operational responsibility for financial profitability, staffing and training for 11 restaurants.Developed internal candidates for management teams.Recognized as “Most Improved Area” for 2002.Maintained area at “On Target” or higher in all performance measures. Developed two internal candidates from Restaurant General Manager to Restaurant Training Manager, Restaurant Training Leader and finally to Area Coach level. Developed numerous junior management team members to Assistant and Restaurant General Manager level.

Delivered company management training programs to all levels of management through Area Coach for a region of 138 restaurants. Also, provided new product and process training to teams. Trained and supervised 10 -12 Restaurant Training Managers. Recognized as “RTL of the Year” 2000.

Responsibility for day to day operations of restaurant, including hiring, performance feedback, ordering and inventory control.Supervised four other restaurants while running home restaurant.

ull service retail scuba equipment sales and rental. Scuba diver training facility, providing training from beginner to instructor. Dive boat charters.Day to day operation of retail store, including ordering, retail sales, bookkeeping and equipment rental and repai