Belinda Harold Email & Phone Number

Brisbane City, QLD, AU

Brisbane, Queensland, Australia

As a Category Officer, I have gained a strong understanding of the importance of sourcing and supplying the right fit for purpose items based on specific requirements, industry standards, and overall value for money. Facilitating end-to-end procurement activities in line with the Queensland Government Procurement Policy, Queensland Government Contract.

Brisbane, Australia

A dedicated Kay Account Manager, I was responsible for managing large contractual accounts across SEQ. I have a wealth of knowledge in range planning, sourcing, negotiating with suppliers, tendering, forecasting, and managing the day-to-day interactions Understanding customer's needs and expectations was a pivotal part of my success as a Key Account Manager.

Brisbane, Australia

• Coach, lead and monitor Customer Service, Warehouse, Purchasing and Marketing teams
• Establish a solid customer service strategy to increase sales within a specific customer segment
• Plan and facilitate Roll Out Projects on a national and international level
• Manage inventory levels within the warehouse by consulting with the Purchasing and Warehouse team
• Implement sales strategies to increase foot traffic on an upgraded webstore and generate sales revenue
• Margin reviews on all pricing across inventory

Brisbane North

Managed a portfolio of accounts across Brsiabne/Sunshine Coast. Followed a daily call cycle to increase sales, generate product knowledge and build relationships with the customer. The customer base consisted of large and small indepedant retail networks, exsisting builders and new business opportunities.

• Stock control, process management and in store support for 6 QLD Retail Stores
• Meet set KPI and sales targets within the Retail Network and support an ongoing goal of increasing sale and be a ‘Customer First’ network.
• Account Management support within SE Queensland. Meeting new customers and building existing relationships with current customers.
• In store Core Range planning and execution
• Maintain and monitor stock pricing to ensure GP levels are kept with 45% - 50%
• Monitor and assist with all in store stock ordering to maximize stock control and increase sales revenue

Port Of Brisbane

• Sunstate Cement is an Australian cement manufacturing company that delivers high quality product to the construction, hardware, mining and infrastructure industry. A Sales Support Officer/ Internal Account Manager who.
• Build and developing relationships with new and existing customers within the hardware and timber, manufacturing, mining and construction and building industries.
• Territory Management of 70 customers with sales volumes between 100 – 4000 tonnes
• Negotiation of pricing and delivery schedules depending on market trends
• On the road exposure to identify new market trends and changes in markets segments for improved customer service.
• Creating and Implement new CRM software to the Sales team to implement customer awareness and focus.

Darra

• Cement Australia is a national supplier of cement products in both bulk and packaged product to a wide range of industries. As a Customer Service Officer I provided a range of services to both internal and external.
• Build and retain relationships with new and existing customers
• To be the first point of contact for customer to place orders, raise queries and enquire on their account and activity
• Working closely with high end users such as Bunnings, Mitre 10, Reece, Boral and Masters.
• To work closely with the mining sector to ensure delivery schedules were accurate and would meet the mines demands. Ensuring capacity levels never reached below 30% unless backfill was shut down
• Provide proactive communication with customers regarding negotiation/confirmation of deliveries and advice on products and services available

• Integrated Recruitment is a national provider of labour hire and staff services. As a Recruitment Consultant I managed a wide range of factory and industrial companies that required casual and full time staff on the.
• Interviewing, inducting and re-viewing suitable candidates for casual and full time employment
• Liaising with clients to establish their needs and requirements
• Sourcing suitable certificate and courses when required
• Reference checking and client sourcing
• Meeting daily and monthly targets

• Excelled within the company and was promoted to a Floor Supervisor to ensure staff and customer’s service was running smoothly. In this time, I also progressed in the area of functions and marketing and had on-going.
• Responsible for taking planning reservations for over 700 customers
• Liaise with management team including Catering and Function Managers to ensure efficient standards of service adhered to.
• Assist function Manager with promotions, fundraising, communication to clients and planning of events
• Conducted staff training and on-going performance to ensure customer standards are being reached
• Ensure venue set-up is presented to guests in accordance with the restaurants quality standards