Belinda Koch Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney

Drive synergies for operational functions for our business through a central coordinated approach. Accountability includes:- Management and operations of commercial relationships Australia Post (Bank@Post) for our retail brands, Corporate Wardrobe providers eg Workwear, FX providers eg American Express- Transition from our Westpac Instore and St.George Bragency Operators to the Australia Post Bank @ Post solution. Australia Post partnership announced 20 April 2015 with program… Show more Drive synergies for operational functions for our business through a central coordinated approach. Accountability includes:- Management and operations of commercial relationships Australia Post (Bank@Post) for our retail brands, Corporate Wardrobe providers eg Workwear, FX providers eg American Express- Transition from our Westpac Instore and St.George Bragency Operators to the Australia Post Bank @ Post solution. Australia Post partnership announced 20 April 2015 with program underway to manage the amalgamation of each Westpac Instore over the next 18 months- Responsibility for the Network Transformation Employee Engagement portfolio Show less

- Leading a transformation program across the Group's Westpac and St.George retail branch networks, aimed at simplifying processes for branch staff and customers and reducing the amount of time spent on non-value add activity. - Program successfully delivered FY14 capacity creation target of 225 FTE (>3.5% capacity) across the Westpac and St.George branch network.FY14 key deliverables include: - Remove various Operional Risk checks and forms resulting in an overall… Show more - Leading a transformation program across the Group's Westpac and St.George retail branch networks, aimed at simplifying processes for branch staff and customers and reducing the amount of time spent on non-value add activity. - Program successfully delivered FY14 capacity creation target of 225 FTE (>3.5% capacity) across the Westpac and St.George branch network.FY14 key deliverables include: - Remove various Operional Risk checks and forms resulting in an overall reduction of 20% of branch time spent on completing the Control Self Assessment- 33% reduction in volume of Westpac cards being processed (eg collected) in the branch across Consumer and Business, Debit and Credit cards- Rolled out SMS functionality for Westpac and St.George branch staff to streamline customer contact for appointments and other notifications- Implemented internet banking password reset functionality for customers in branches resulting in a 70% reduction in calls to the Branch Enquiry Line (BEL) in Group Services- Successfully implemented a hub and spoke model for Westpac Retail Branches to accept and process deposits for WIB and Commercial customers as delivered by cash in transit couriers. This solution addressed the challenges around the unpredictability of courier volumes and provided significant scale to facilitate outsourced processing of the deposits. Show less

- Responsibility for ensuring Westpac’s compliance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which regulates how the Group handlles personal customer information. This program extended across the entire Westpac Group, including Westpac, St.George, BankSA, Bank of Melbourne, RAMS, Westpac Institutional Bank and BT Financial Group. - Key responsibiltyo to management business case and funding approvals, together with group wide stakeholders engagement to support… Show more - Responsibility for ensuring Westpac’s compliance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which regulates how the Group handlles personal customer information. This program extended across the entire Westpac Group, including Westpac, St.George, BankSA, Bank of Melbourne, RAMS, Westpac Institutional Bank and BT Financial Group. - Key responsibiltyo to management business case and funding approvals, together with group wide stakeholders engagement to support two key projects including the Australian Privacy Principles (APPs) and Comprehensive Credit Reporting. At the start, I managed a team of 9, increasing to 50 after the legislation was passed and compliance requirements finalised.Regarding the Comprehensive Credit Reporting stream:- The project achieved business change and complex IT infrastructure change for the Westpac Group to participate in Comprehensive Credit Reporting. The project implemented key changes to the Westpac and St.George credit infrastructure for unsecured lending (credit cards and personal loans). -Led project team through business case, business analysis, vendor selection, business solution design, organisational change, UAT, successful implementation and project closure. -Successfully managed key stakeholder relationships across business, IT and external vendors. Also played an active role at an industry level, supporting credit industry work-streams facilitated by the Australasian Retail Credit Association (ARCA). Show less

Provide executive support to the Group Executive, Product & Operations, Westpac Group.- The right hand person and strategic advisor to the Group Executive of Product and Operation- Manage annual strategic planning process and key liaison with CEO’s office, Executive Team and Board- Preparation and management of Group Executive’s internal and external communications, speaking engagements, investor relations, analysis and research of internal and external issues- Founder and… Show more Provide executive support to the Group Executive, Product & Operations, Westpac Group.- The right hand person and strategic advisor to the Group Executive of Product and Operation- Manage annual strategic planning process and key liaison with CEO’s office, Executive Team and Board- Preparation and management of Group Executive’s internal and external communications, speaking engagements, investor relations, analysis and research of internal and external issues- Founder and Chair of Westpac Product and Operations Sustainability Committee, winner of successive CEO awards (2009, 2010)- Promote best practices throughout the Division- Develop and track strategic initiatives Show less

Program Office managing Colonial & CBA integration

Mba

Bachelor'S Degree, Economics, Honours