 Manage large North American renewals pipeline of several thousand accounts spanning commercial, enterprise, and global major customers for both domestic and multi-country renewals within assigned region. Initiate renewal motion from initial install base review and reconciliation through to purchase across all vertical markets. Upsell support services, conduct research, analysis, manage bid processes, negotiate discounts, handle customer escalations.  Work closely with customers, resellers, distributors, technical support, legal and other internal teams.  Assigned sole ownership of territory renewals pipeline valued at $45-50M annually, with annual team goal of $200M+. Team quota achievement of 107% to quota within the first eight months, and over 100% annually through tenure. 2023 Team Member Appreciation Award recipient.

 Nurtured existing partnerships and identified new opportunities within Tier 2 partner channel in assigned B2C territory. Managed business partnerships and solution selling/adaptation from qualification through deal closure.  Project Management: Partnered with dedicated SE to spearhead customer technology initiatives and plan integration pathways with A-C-Level management Services and IT teams to meet customer/partner technology initiatives.  Structured and negotiated deals, reviewed Partner Agreements, and submitted legal contract updates/modifications.  Worked cross-functionally with Sales Engineers, professional services, channel, legal, marketing, and order fulfillment teams.Company reorganized due to 2020 pandemic; position eliminated.

 Strategically managed and supported over 700+ doctors across North America.  Facilitated practice adoption of industry-leading orthodontic medical devices, treatment planning software, and clinical protocols while building trusting relationships, identifying barriers, introducing solutions, and nurturing practice growth.  Marketed Invisalign Pro clinical education program to doctors and secured enrollment.  Top team performer at 180% to quota, highest new case start growth from 38% ->103% to quota.  Multiple-award recipient of “QA Top Performer.” Lifetime QA evaluation rating of 99.5% with 100% documentation compliance throughout tenure. Accepted another offer of employment.

 Initial point-of-contact for all inbound calls, email, and online chat inquiries. Introduced companies to a leading SaaS enterprise spend management suite.  Led portfolio expansion through proactive prospecting, research, and qualification.  Trained BDRs, documented departmental sales processes, received/assigned RFPs and RFQs, edited website content.  Highest BDR revenue-generating performer in team’s history, achieving over 100% annual goal achievement within seven months. Accepted another employment offer.

LexisNexis (2009 - 2014):  Initial point-of-contact for all new business legal software support. Managed inbound line and online chat inquiries for PCLaw, Time Matters, and Juris Suite.  Identified law firm practice goals, recommended solutions, generated and negotiated pricing with decision-makers. Managed software integration process, workflow analysis, product implementation, and software adaptation. Researched escalations, prepared escalation reports for management, and resolved complex customer complaints. Planned customized product training for law firms and monitored training adaptation.  Processed annual maintenance payments, product up-sells, and license add-ons. Key influencer in reducing new customer onboarding duration from 90 days to 15 days resulting in substantial NPS score increase.  Recipient of prestigious LexisNexis Innovation Spotlight team impact award; and multiple Customer Appreciation reward winner. PC Law | Time Matters (a spinoff company from LexisNexis - 2020-2021):  Sole contact for Annual Membership Plan support inquiries and reactivations globally.  Team leader in account retention rate, maintenance reinstatements, and average goal achievement of 130% throughout tenure.  Promoted to Account Executive position and team new hire mentor/trainer within five months. Company-wide performance recognition award recipient Employee of the Month, March 2021. Accepted another offer of employment.

 Provided community counseling services under supervision for Level II therapeutic foster care children, families, and parents.  Created and monitored individual Case plans, adhered to counseling codes of ethics and state-mandated case management protocols.  Consulted closely with licensed counselors, medical staff, Social Services, probation officers, law enforcement, and legal system.  Led goal-setting support sessions using professional counseling theories, techniques, assessments, and interventions. Field-based: Managed weekly community visitation schedule, observed behaviors, identified interpersonal strengths and cognitive deficiencies, documented per state mandates.  Provided 24/7 crisis counseling coverage. Graduated with course grade of 4.0, rating of “Excellent” by LCSW-S Internship Supervisor.