- Develop and implement a clear and comprehensive strategic vision aligned with the company's goals and objectives. Identify opportunities for growth, innovation, and competitive advantage. Set long-term goals and create strategies to achieve them.- Identify new business opportunities, partnerships, and collaborations. Develop and execute plans to expand market share, enter new markets, and diversify revenue streams. Monitor market trends and competitor activities to stay ahead in the industry.- Build and maintain relationships with key stakeholders, including investors, partners, customers, and industry leaders. Represent the company at industry events, conferences, and speaking engagements. Act as the company's spokesperson and advocate.- Foster a customer-centric culture and prioritise exceptional customer experience. Analyse customer feedback and insights to identify areas for improvement. Implement strategies to enhance customer satisfaction, loyalty, and retention.- Provide strong leadership and guidance to the executive team and other departments. Foster a culture of collaboration, innovation, and accountability. Set performance expectations and ensure the alignment of all departments with the company's overall vision and strategy.- Oversee financial planning, budgeting, and forecasting for marketing initiatives. Monitor financial performance and implement measures to ensure profitability and financial stability. Make strategic investment decisions and evaluate potential risks.- Stay updated on industry trends, emerging technologies, and disruptive innovations. Evaluate their potential impact on the business and develop strategies to leverage them for competitive advantage. Drive digital transformation initiatives to enhance operations and customer experience.

In 2020 I was appointed Operations Manager for SimpleTech. The role started as on-site, but transitioned into Remote/Hybrid when Covid-19 hit and lockdown came into effect. My responsibilities were as follows:- Managed various teams in the company, including Client Services, Stock Control, Procurement, Logistics, Sales, Marketing, Engineering and On-site Technicians- Managed communication between stakeholders in various departments- Assign and manage tasks and projects on CRM platform such as Zendesk, Asana, Hubspot and Dtools for specific departments. - Monitor and maintain the company’s professional network and client relations. - Oversee the digital marketing campaigns on social media. - Work side by side with the accounting department to ensure that all the departments function within budget. - Review weekly and monthly departmental reports and adjust processes and procedures to enhance efficiency. - Weekly reporting on progress at sites, including remote quality checks and T-sheets log checks- Bi-weekly reporting on new sales leads and project forecast.- Report weekly on the company status to the management team.- Leading teams through the transition to remote working during lockdown, implementing DSU check-in meetings and other protocols to ensure smooth transition- Collaborated with teams to increase efficiency and adapt process to increase profit

Home automation systems for luxury high-end homesManaged the day to day operations of the office, acting as a first point of contact: dealing with clients, suppliers and other industry professionals including, project managers and architectural firms such as SAOTA. Conducted research and site inspecitions, assisted in the creation of plans and scope for proposals for projects. (Projects ranging from basic lighting automation systems to complete home automation systems similar to the Tony Stark mansion in the Iron Man movies.)

Managed all administration and documentation of correspondence, databases, filing, payroll, payments, debtors, creditors, stock control, corporate gifts, marketing material, website and social media management. Planned and organized meetings and assisted the owner with ad hoc tasks as required.

A sub company of T&B Log Homes. Manufacture and installation of high-end jungle gym systems for estates, lodges, schools, parks and homes all over South Africa.Managed the day to day operations of the business including, liaising with clients, suppliers and installers (nation-wide). Managed administration and documentation of the office and factory such as, correspondence, debtors, creditors, stock control, production schedules and sales. Arranged delivery and installation of products including transportation and accommodation. Created and maintained marketing material and distribution; including detailed product brochures, pamphlets, articles, ads, website and social media marketing. Research and product development for Curro Private Schools in conjunction with child developmental therapist. Designed, organized and managed Kidbuddie exhibitions for the Baba Indaba at CTICC. Supervised factory staff and assisted with HR related issues. Personal assistant to owner/ operations manager of T&B Log Homes.

Manufacture electric and hydronic heated towel railsCreated and maintained office systems and services by organizing office operations and procedures, reception and switchboard, typing, compiling and preparing reports, presentations and inter-company correspondence, office supplies and equipment, responsible for computers, networks and other IT related hardware & software. Prepared and processed payroll via clocking system, payroll system and online banking. (Ranging between 100 and 180 employees weekly) Assisted HR department with documentation, warnings, hearings, created and maintained reports for annual MERSETA and Employment Equity submissions, employment contracts, managed and processed garnishees, arranged and tracked employee training (internal and external training) and annual medicals. Planned and organized internal and external meetings including, documentation, facilities, catering, transport and accommodation. Personal assistant to the managing director and operations manager.