Belinder Egan Email & Phone Number

Bengaluru, Karnataka, India

 Customer Experience Management – Drive end-user & Client Satisfaction Deploy process controls to reduce Critical failure modes & Rework Improve team’s baseline capability through Process simplification and automation Foster a cohesive collaborative Team atmosphere with strong emphasis on New Thinking Client Relationship – Partnership with clients through transparent Operations and strong communication Team Management – Create high performing teams, address concerns and reduce attrition Meet Contractual commitments, SLAs / KPIs and partner with clients to delivery desired results

Bengaluru, Karnataka, India

Key Responsibilities Ensure new recruits are trained efficiently to operate as per required standards in production Maintain updated Process Documents and calibrate process changes / updates with Clients Delivery training batches ontime with the required numbers to the Production team, so that manpowerprojections are not impacted Manage new recruits from Onboarding, Training and OJT, minimize attrition Identifying & bridge skills gaps in production, through Refreshers / Calibration / teach sessions Conduct seminars, workshops, individual training sessions based on floor trends

Bengaluru, Karnataka, India

Transition - Migration to New Application Worked as aSystem Tester in Testing of the New Application in various Phases, Writing of BPMR, Writing and Testing of Work Instructions on processing the accounts in New Application. Interaction with the Clients and Worked both On-site and Off site office(Australia)

Bengaluru, Karnataka, India

Worked in Pilot Batch for Billing Voice Process.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Bachelor Of Commerce - Bcom, Accounting, A

Activities and Societies: Singing, Teaching Kids