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Belisa Q. is listed as Customer Experience Leader, Claims at Copa Airlines, a company with 4706 employees, based in Contact Info, United States, United States. AeroLeads shows a matched LinkedIn profile for Belisa Q..
Belisa Q. previously worked as Customer Service Manager at Copa Airlines and Customer Experience Coordinator at Copa Airlines.
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Belisa Q. is a Customer Experience Leader, Claims at Copa Airlines. She possess expertise in leadership, aviation, social media, requirements analysis, commercial aviation and 44 more skills.
Listed skills include Leadership, Aviation, Social Media, Requirements Analysis, and 45 others.
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A career timeline built from the work history available for this profile.
Panama
-Set up of a dedicate team for Regulatory Complaints and Lawsuits within the Customer Experience, including processes, KPIs and workflows.-Risk Management assessment for claims and complaints-Ensure compliance with federal, state and local regulations-Work alongside local legal council in different countries for effective negotiation strategies-Establish.
Panama
-Standardization of Customer service processes for faster handling and complaint resolution, case type target, and compensation.-Resource planning, training and compliance requirements, including continual assessment of operational environment and conditions to ensure metrics are fulfilled through collaboration acrossdepartments and levels-Oversee customer.
-Set up of a new baggage-complaint unit within Customer Care-Train staff on baggage handling procedures and company policies-Resolution of escalated cases-Standardization of baggage handling procedures, both within Customer Care and system-wide (including airports and the Baggage Resolution Office)
-Handle questions and complaints regarding post-flight experiences-Assign to assist Premier members and high-profile cases-Workflow assignment
Other employees you can reach at copaair.com. View company contacts for 4706 employees →
Anajulia Elena Basso Mosquera
Colleague at Copa AirlinesPanamá, Panama, Panama
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LC
Luis Carrillo
Colleague at Copa AirlinesNetzahualcóyotl, México, Mexico, Mexico
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AR
Armando Rios
Colleague at Copa AirlinesPanama, Panama
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KM
Katherine M. Vega Miranda
Colleague at Copa AirlinesPanamá, Panama, Panama
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ER
Eric Ruiz
Colleague at Copa AirlinesPanama, Panama
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CL
Carlos Leon
Colleague at Copa AirlinesVenezuela, Venezuela, Bolivarian Republic Of
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AT
Ana Teresa Aparicio González
Colleague at Copa AirlinesPanama, Panama
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AC
Andres Curbelo
Colleague at Copa AirlinesUruguay, Uruguay
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YA
Yeison Aristizabal
Colleague at Copa AirlinesSomerset, New Jersey, United States, United States
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CE
Claudia Escobar
Colleague at Copa AirlinesColombia, Colombia
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Quick answers generated from the profile data available on this page.
Belisa Q. works for Copa Airlines.
Belisa Q. is listed as Customer Experience Leader, Claims at Copa Airlines.
Belisa Q. is based in Contact Info, United States, United States while working with Copa Airlines.
Belisa Q. has worked for Copa Airlines.
Belisa Q.'s colleagues at Copa Airlines include Anajulia Elena Basso Mosquera, Luis Carrillo, Armando Rios, Katherine M. Vega Miranda, and Eric Ruiz.
You can use AeroLeads to view verified contact signals for Belisa Q. at Copa Airlines, including work email, phone, and LinkedIn data when available.
Belisa Q. is listed with skills including Leadership, Aviation, Social Media, Requirements Analysis, Commercial Aviation, Employee Engagement, People Management, and Microsoft Powerpoint.
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