Belisa Hernandez Email and Phone Number

Managed the initial setup of the payroll and aministrative compliances in Quickbooks, by working hand to hand with the General manager and accounting dept, making sure to be aligned with all company objetives.Succesfully managed the initial setup of the company, by defining the internal administrative processes, creating the correspondant KPIs and control tools, and ensure accurate and timely updates of all necessary documentation in compliance with internal controls. Manage incoming communications from clients, other internal and external partners. Coordinate and prepare meetings for General manager with the clients/prospects.

A personal project I created with the purpose of guiding Non-Profit Organizations to generate strategic tools to help them professionalize and standardize their processes and organizational structure.

Process engineer: Lead the process analysis for continuous improvement iniciative that generated a higher efficiency for both the Administrative and Production areas, and a better cross-functional communication. Improved inventory efficiency and minimized waste to 80%, by designing an inventroy control tool and process.Improved Customer satisfaction by 50% by generating a PM office to have a better project planning and management, 100% customer-focused, and to monitor and control the project's efficiency in terms of materials, costs and people. Generated a sales funnel process and a basic CRM tool in Excel to improve the customer service experience by 100% from pre-sales to after-sales contact with the customers.