Lead Server
- Participated in Forbes training and assessment yearly
- Involved in the 900 objective criteria standards to assess the property’s service, facilities, and quality of guest experience
- I orchestrated the design and art for the hotel’s entry way to ensure the guests had adequate information about the property
- Completed further training on different locations and offerings
- Led and orchestrated wedding and professional banquet events
- Successfully trained new members of the team to ensure best customer service