Be the primary point of contact and build long-term relationships with customersHelp customers through email, phone, online presentations, screen-share and in person meetingsDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metricsUpdate job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisMonitor and analyze customer’s usage of our productResponsible for working with the Sales team to onboard and integrate new clients and developing existing client relationshipsLiaise between the customer and internal teams