-Lead Hyundai air business implementation.-Built up all process for Hyundai air business very successfully with Maersk Air Cargo (JUPITER PROJECT)-Negotiate and manage with vendor (airline, trucker, warehouse, counterparts) to get GP maximization-Handle with all AIR operation process for IMPORT/EXPORT shipment -Communicate with customer about logistics market trends, rate change, operation process.-Manage customers with good relationship and engagement Responsibilities• Leading to initiate Hyundai air business implementation after NEW lane business awarded. • Built up successfully Hyundai air business implementation when launching Maersk air cargo (JUPITER PROJECT) from ICN to GSP include 1st shipment• Established end-to-end all operational process for shipments of Maersk own flight (OCFO) with internal stakeholders include Customer, Maersk US team, OCFO team, sales.• Set up NEW SOP after awarded new lane business • Developed air operation more proficient and to avoid any issues to secure business• Handled with all operation process of AIR IMPORT/EXPORT shipment from pick-up to delivery include charter flight. -Mainly Account in charge: HYUNDAI MOBIS, HYUNDAI GLOVIS, STAR CLUSTER, LG ELECTRONICS, ABBOTT, NIKE, H&M, HERMES, SD BIOCENSER, CELLTRION ETC. • Negotiate with vendor (airline, trucker, warehouse) management to get GP maximization• Handled quotation to manage selling / buying rate• Established the entire operation and stock management of ICN warehouse between ICN team and Air KC team • Training all KC team members to smoothly operate business before moving into critical issues• Coordinated with customer and internal stakeholder and provided market trend information and responded to various inquiries Award•Awarded Star Spot as great achievement of Hyundai Air business implementation (Maersk, 2022, May)•Awarded APA Most Customer Obsessed Employee Awards as Top Area Performers (Maersk, 2022, March)

Senior Representative (Jan 2018 – Feb 2021)Representative (Aug 2015 – Dec 2017)• Handled KEY ACCOUNT from pick-up to delivery and Responsible for about 40 accounts daily.-Mainly Account in charge: LG PANTOS, SAMSUNG ELECTRONICS LOGITECH, SAMSUNG DISPLAY, DB HITEK, SCHNEIDER ELECTRIC, SAMSUNG SDS, HENKEL, SWAROVSKI, KYOBOBOOKS, GE HEALTHCARE, PAREXEL, SEA-A, VITZROCEL, ETC. • Led E-commerce project with vendor (B2C Europe) for B2C shipment company- Awarded The Bravo Zulu: E-Commerce Award (FedEx)• Led KTX project with vendor (KORAIL)-Had collaborated with KORAIL CS to move things normally without any problems• Handled with LOST and DAMAGED shipment-Communicated with complaint, provided action plans, proceed with compensation process with key stakeholders• Timely resolution of shipment issues -Tracked shipment, handled Customs clearance and delivery issue-Advised Customs / Tax information (import/export) and helped to clear at local customs-Cared to be proactive and initiative to prevent from customer complain • Solved the customer's requirements and changed process efficiently-Persuaded the operation team and changed to arrange regular pickup process with data as collected for 3month• Monitored and followed up shipment daily issue and reported to stakeholders• Cooperate with external and internal customer (Sales, Operations, Finance, Clearance, Vendor (Lotte, EZ cargo, Hyundai logistics etc.) • Advised flight schedule, arranged shipping schedules • Booked space for heavy weight freight, modified booking status according to customer requests (Dangerous Goods, add DRYICE, Non-Stackable)• Led CTL (Clinical Trial Logistics) project with pharmaceutical logistics such as PAREXEL, ACM, JANSEN for COLD CHAIN shipment-Mainly handled with Blood, Bone marrow as Frozen, Chilled, Ambient shipment.-Closely monitored cold chain shipment due to sensitive temperature and humidity.-Requested operation team to refill dry ice, arranged charter service

Representative, CUSTOMER SERVICE (November 2012 – August 2015)• Handled with various customers who export or import from/to Korea• Picked up, booked space and tracked various shipments • Provided accurate information and resolved customer inquiries in a courteous and professional manner• Provided seamless customer service based on the knowledge of trade process for them to have better customer experience• Helped new customers onboard to FedEx smoothly with a clear guideline• Supported internal customer requests (Sales, Operations, Truckers etc) in a proper manner• Always learned and gains knowledge and up-to-date information.Award• Awarded The Bravo Zulu (FedEx, 2013, July)• Awarded The Bravo Zulu (FedEx, 2013, October)• Awarded The NPAC Purple Promise (FedEx,2014, June)• Awarded The Bravo Zulu (FedEx,2014, January)• Awarded The NPAC Purple Promise (FedEx,2015, January)

Evezary Corporation (Seoul, Korea)Intern in merchandise departmen• Examined a document on an excel (an order sheet, contract)• Communicated with subcontractor about order, bill goods.• Order management with merchandisers.

7-Eeleven - Lotte (Seoul, Korea)Intern in ethical audit department• Examined a document on an excel (an order sheet, contract)• Provided an improved service to the customers.• Conveyed information about regulation officially.

Kits house (Vancouver, Canada)Intern• Planned and implemented quality programs and activities • Provided direct supervision and leadership to program participants• Provided informal guidance to program participants• Received registrations and applications at the front desk